Tom Cragg brings over 5 years of professional experience in business development to KMC Solutions having previously worked for a successful, British-owned BPO Company. He played a major part in their team becoming operational when he first arrived in the Philippines back in 2006, and from 2009 Tom assumed overall responsibility for their Operations Unit in Manila which specialized in transcription, particularly in the medical sector but also providing legal and financial support services.
Although largely based in Manila, Tom also took an active role in marketing strategy and sales, making presentations to CEOs, CFOs, Department Heads and even Consultants in both National Health Service (NHS) and Private hospitals during regular visits back to the United Kingdom. Tom would also utilize these trips to visit existing clients in healthcare throughout the UK to ensure that the Company's key performance indicators were obtained and that customer expectations were consistently met.
By 2011, Tom was keen to broaden his horizons and began to look into other market sectors whereby he could utilize his local business knowledge in the Philippines and his experience to date in account management. Hence, he was thrilled to join KMC Solutions as their Vice President of Sales.
In his new role at KMC Solutions, Tom takes overall ownership for sales of their Serviced Offices in Manila (Ayala Ave, Central Business District of Makati and Fort Bonifacio Global City in Taguig), as well as their Seat Leasing and Staff Leasing services, assisting both international and domestic clients with their specific staffing requirements.
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