The Pros and Cons of Working In a Call Center in Manila

4/2/2018 | By Kyle Edriel Tomagan

The voice sector is one of the major drivers of the Philippine economy, employing over 500,000 Filipinos, and generating at least 67% of the total revenues from the BPO industry. In spite of this record, however, many young graduates and professionals are hesitant about working in the call center industry. To guide new graduates and individuals who wish to know what working in call center seats in Manila feels like, we've listed down some of the pros and cons to help you out:

PROS

Rapid career growth

Your career (given that you have a track record of good performance) grows together with the company. Unlike traditional offices, new and established call centers continue to expand and offer more opportunities for growth. Many call center professionals get promoted within one to two years.

Higher compensation and better benefits

Unlike most local companies, BPO companies offer higher pay and numerous perks to attract prospective employees and retain existing teams. These include top-notch healthcare packages, incentives, and more.

Accessible office locations

Most of the call center seats in Manila are in central business districts, ensuring easy access to transportation. Moreover, you'll be in proximity to numerous dining and shopping establishments that are exclusively found in the metro.

Equal opportunity hub

Call centers hire regardless of age, school, or academic background. Even if you didn't finish college, or if you are already in your late 50s, call centers or BPOs, in general, will hire you given that you pass the entire application process.

CONS

Monotonous work

Call center processes tend to be repetitive, making it difficult for some employees to stay motivated. Low motivation levels have been linked to poor performance, so you'll have to find a coping mechanism to overcome the monotony. Some agents engage in different social activities, hobbies, and sports.

Higher stress levels

Call center jobs are usually in the customer service department, which means you'd be dealing with many disappointed or worse, angry callers. You'd need more patience to be able to effectively deal with these types of calls. While BPO seats in Manila are highly desirable, they come with a considerable level of stress.

Shifting schedule

Call center jobs require companies to match the client's time zone. Since most of the clients are in the United States and UK, call center agents would need to work in changing shifts during the wee hours of the night to match this required schedule. If you think you are not a night person, you might want to look for an Australian account.

Difficult entry tests and extensive screening

Call center jobs are often stereotyped as an easy job that can be done by anyone, but the truth is out of 6 applicants, only 1 person is hired. BPOs also tend to engage in an exhaustive screening process to ensure that you're to right fit. So if you think you can handle those, perhaps this is the right job for you.

Do you have more questions about working in a call center in Manila? Contact us today or visit our office to find out how to apply for a job in the BPO industry.

Photo source: The Summit Express, Kittelson Carpo