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Web Support Specialist

WEB SUPPORT SPECIALIST

 

Our client provides leading edge mobile ordering and payment technology for every hospitality venue, large or small.
Tailored solutions, hyper local marketing, and a deep understanding of customers through effective data analytics.


PRIMARY FUNCTION
People are our best asset and we are looking to commence building our Philippines based team with a Web Support Specialist, being our first team member.  Excellence is the norm and not an exception.  We are committed to building a strong culture and focus on hiring candidates that are personable, with strong communication skills and a strong work ethic.

AirService is looking for an experienced, qualified Web Support Specialist to be responsible for on-boarding venues and providing support to venues if they need assistance updating their menu information

KEY RESPONSIBILITIES & DUTIES

• Running the on-boarding process for venues appearing within AirService
• Communicating with venues to collect their information
• Ensuring photos are the right resolution, logos are properly sized, and each venue’s profile on AirService looks professional
• Quality control of venue profiles on AirService
• Providing support to venues if they need assistance updating their menu information, etc.
• Managing the design elements of venue profiles.

PERSONAL SKILLS & QUALITIES

• Excellent time management skills with a sense of urgency
• Ability to think quickly and work independently
• Proactive, resourceful, self-motivated, confident
• Capable of handling stress, pressure and change
• Self-starter, takes initiative 
• Precise, accurate and attentive to details
• Can multitask in a dynamic business environment
• Has an eye for design
• Excellent communication with clients, mostly via email

SPECIAL REQUIREMENTS

• Perfect and excellent written and spoken English - must be able to clearly articulate and communicate with clients
• Willing to work Australian hours
• Advanced knowledge of Microsoft Applications (Excel, Word, Outlook, PowerPoint)
• Experience with Australian businesses is beneficial
• Some Photoshop / image redesign experience

QUALIFICATIONS & EXPERIENCE

• Previous experience in a similar role or performing similar functions
• Bachelor’s Degree from a reputable College or University
• At least three years’ work experience

Qualifications

Skills Required




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