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Windows Technical Helpdesk Support

Key Accountabilities and Duties:

  • Provide excellent client service while troubleshooting client issues via phone, remote tools and e-mail on Windows OS networked enterprise desktop environment.
  • Should have proven knowledge of Computer systems and functions e.g. Laptop, Desktop & Printers.
  • Administer and provide User account provisioning.
  • Provide support to business software including Microsoft Office.
  • Preferrably has basic knowledge/experience doing technical support via Outlook / Office 365 - in example: sharing/exchange of calendar schedule, remote desktop ticketing tools (ServiceNow), etc.

 

Qualifications:

  • Proficient in Windows 10 & Windows 7 setup and support.
  • Proficient in Windows AD administration.
  • Proficient in setup and support of Microsoft Office 2010, 2013 and Office 365.
  • Excellent communication and customer service skills.
  • Must be open to work in 24x7 environment.
  • Ability to configure printers and other devices within the windows operating system
  • At least 2 year(s) of working experience in the related field is required for this position.
  • Preferably 2-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent.
  • 5 Full-Time position(s) available.

Qualifications

Skills Required




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