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Service Now Administrator

Tools for the Job

  • ServiceNow Administrator (75%)
  • ITIL Practices (25%)

Job Responsibility (Day to Day)

  • Perform day to day administration of the ServiceNow platform, including making approved changes to process and work flows
  • Perform installation and testing of ServiceNow updates and new releases
  • Support the design of ServiceNow integrations and work with business consultants and process owners for implementation
  • Perform ServiceNow implementation tasks including: configuration, integration, custom programming
  • Maintain the confirmation management of the ServiceNow tool across production and non-production environments.
  • Develop clear and concise technical & process documentation.
  • Communicate ServiceNow process, operations and capability information to all levels of management effectively.
  • Work with business users to identify and refine business requirements and workflows.
  • Monitor performance of software


  • ServiceNow System Administrator certification
  • ITIL v3 certified preferred
  • Experience with a multi-domain ServiceNow architecture
  • Experience with Incident, Request, Change Management, CMDB
  • Experience with JavaScript, XML, HTML
  • Experience with ITIL practices
  • Ability to communicate across different business units
  • Documentation Skills
  • Should be well versed in communication (English, Written and Oral) and be able to co-ordinate efficiently with onsite sub-ordinates and direct in-line managers


Skills Required

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