Why Filipinos are the Perfect Fit to your Global Team
9/16/2020 | By Marella Gimenez
The Philippines’ strong outsourcing and IT-BPM industry may have suffered setbacks during the first few months of the COVID-19 pandemic but, true to its resilience, still continues to be a top contributor to the country’s GDP. Key services like customer service, inbound sales, and technical support continue to be the prime services outsourced by firms and have even seen a growing demand with the current switch to virtual working. With the Philippines having a large talent pool that is highly skilled and educated, it is no surprise that many international businesses choose to outsource jobs to the country. It is currently the top outsourcing destination with the people having a close affinity to western culture and a high proficiency for the English language.
But with all the advantages that outsourcing to the Philippines offers, what makes these businesses stay and why does it continue to still be number one?
Why Filipinos are the country’s best export
Although these international firms can easily see the advantageous technical reasons on why Filipinos may be best suited for the job, it is both their personality and collaborative nature that make them easy to work with. Once called “a nation of gypsies”, overseas Filipino workers have become the country’s biggest export and have been called the backbone of the economy. With international remittances being one of the largest contributors to the Philippines’ GDP, one is not hard-pressed to find a Filipino community in whichever country they visit. Though there are currently millions of Filipinos working abroad, companies from different countries also have no problem hiring the local talent within the country with technological innovations keeping them connected.
What makes a Filipino worker?
Filipinos have been greatly known to have a friendly and easygoing nature about them, often perceived to be a peace-loving bunch which generally make for good employees. Following company rules and regulations as well as respect for those in higher positions have never been a problem for Filipinos, with respect for elders and authority being an essential value that is taught at an early age. Although this may paint a rather meek and submissive personality, when given the opportunity to decide and lead, Filipinos will rise up to the occasion and yield good results. Many Filipinos have already made their mark in professional leadership roles in Southeast Asia and a number have also reached top management level in the region.
International firms who decide to outsource jobs to the Philippines usually do because Filipinos are well-educated and multilingual, a majority of them being fluent in at least Filipino and English. But aside from being well-rounded in multiple facets, Filipinos are also culturally diverse, having close affinities to both eastern and western cultures. Having strong Spanish and American influences in their culture, Filipinos know how to deal with clients and colleagues from western countries without the problem of a language barrier and cultural differences. However, because they are also Southeast Asians, it is easier for Filipinos to also understand the cultural sensitivities of other Asians in the staff or client base.
They are often put in unique positions to mediate or act as a middle ground for workers and clients of different nationalities, possessing a deep understanding for both cultures. As Executive Planning Director for BBDO China, Hans Lopez-Vito says, “I think Pinoys are like a bowl of halo-halo. He is a mix of different cultures all at once. That makes him or her the quintessential global citizen.”
With Filipinos having the best of the east and west, they are highly adaptable workers with the ability to seamlessly ease into any situation despite differences. Along with a Filipino’s natural hospitable and nurturing nature, these traits are what make these people hardworking, highly flexible, and easily trainable workers that companies would gladly invest their time in and would definitely care for.