ACCOUNT MANAGER

The Account Manager will oversee a portfolio of assigned customers, help develop new business from existing clients, and actively look for strategic improvements within our software platform. You will bring a creative spirit, detail-oriented focus, and strategic acumen in your approach to building and growing long-term business partnerships across the Property Vista family.

Expected Outcomes:

• Become an expert in all Property Vista Platforms
  
  
  • Serve as the lead point of contact for all customer account management matters,
  • Promote engagement with software modules and service offerings,
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives, 
  • Troubleshoot issues that occur within the software when needed,
  • Escalate bugs and change requests to our Product Team.

 

• Maintain and service your client base
  
  
  • Serve as a point of contact for all customer account management matters,
  • Clearly communicate progress and assist in challenging requests,
  • Analyze Sales KPIs, trends, growth of business, and provide actionable recommendations for improvements,
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders,
  • Build a long-lasting relationship while identifying at-risk clients, resolve conflicts and advise them until they find success within our product and services.
    
    

Skills and Qualifications:

Must-haves:

• 2+ Years in Sales or Account Management in SaaS,
• Proficiency in analyzing trends and optimizing the customer journey through data.

Nice-to-haves

• Bachelor’s degree in business, marketing, communications, or related fields,
• Experience in the PropTech space,
• Previous experience in project management.