ACCOUNT MANAGER

Role Description:

As an Account Manager, your prime responsibilities will be to create long-term, trusting relationships with our customers. We are looking for a professional who can work in a fun, fast-paced and fluid environment. You will bring a creative mindset, detail-oriented focus and strategic acumen in your approach to building and growing long-term business partnerships across our brand. The Account Manager is a valuable member of the customer-facing team and the position is one which brings with it an excellent opportunity to learn and grow within a lively and challenging environment.

Duties & Responsibilities include, but are not limited to:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting customer relationships
• Promote engagement with software modules and service offerings
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives 
• Troubleshoot issues that occur within the software when needed
• Escalate bugs and change requests to Product for software enhancement
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Build long-term relationships with clients from onboarding to advising them throughout their client lifecycle
• Coordinate with Customer Success and Marketing to ensure clients optimize the product and services and appropriately debut new products as they relate to client needs
• Analyze Sales KPIs, trends, growth of business and provide actionable recommendations for team improvements
• Identify at-risk clients, resolve conflicts and advise them until they find success within our product and services
• Partner with Customer Success, Marketing, Sales and Product teams to define a strategic plan and execute high performing campaigns for clients

Qualifications: 

• 2+ years experience in sales, account management or project management
• Bachelor’s degree in business, marketing, communications or related fields
• Excellent multitasker with a keen attention to detail
• Proven track record of delivering on quota and obtaining positive reviews
• Ability to work effectively with cross-functional teams and all levels of Leadership team, both internally and externally
• Strong knowledge of google sheets, as well as experience with analyzing datasets and delivering actionable insights
• Excellent verbal, written and presentation skills
• Strong organizational & multi-tasking skills 
• Proven track record of exceeding growth goals
• Self motivated, self starter, goal oriented and positive attitude