Defy Limits Banner

AIR DESK SPECIALIST

KMC Work Location: OFFSITE

Location: Taguig City, Metro Manila

Date Posted: 2022-09-05

Hiring Organization: KMC Solutions | XTN-74EF570

Career Category: Call Center Operations

Salary: ₱35,000.00 - ₱50,000.00

POSITION: AIR DESK SPECIALIST

CLIENT: AMAWaterways

Functional overview

This position is primarily responsible for servicing Travel Agencies and direct guests, providing telephone customer support services by performing the following duties.

Duties and responsibilities

  • Serves customers by providing product and service information and resolving product and service problems.
  • Attracts potential customers by answering product and service questions and suggesting information about other products and services.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.
  • Handles inbound calls and converts calls into sales.
  • Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services.
  • Answers questions and recommends corrective services to address customer complaints.
  • Overcomes technical and business objections of prospective customers.
  • Builds and maintains customer relationships.
  • Oversees quality control of bookings to maintain integrity of product.
  • Handles high call volume, navigates system software, and utilizes Outlook.
  • Develops and nurtures relationships with travel agencies and/or direct clients.
  • Updates and maintains the reservation data base and verifies client information and makes necessary corrections to new and existing bookings.

Requirements:

  • Candidate must be a graduate of any related 4 year course.
  • Must have experience using SABRE and GDS system and recently using for the past 6 months
  • With at least 3 years’ experience in call center
  • At least three (3) years of sales and/or customer service experience or a combination of both.
  • Excellent organizational, leadership, interpersonal communication, and computer skills.
  • Clear and conceptual thinking ability is a plus.
  • Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
  • Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
  • Remains calm and professional in stressful situations.
  • Detail-oriented and works effectively under pressure while meeting all applicable deadlines.
  • Must be able to work independently and productively with minimum supervision.
  • Recognizes problems, identifies possible causes, and resolves routine problems.
  • Ability to establish and maintain professional atmosphere for employees, clients, and customers.
  • Able to work a flexible schedule to include weekends.
  • Good knowledge, preferably through personal experience, of world geography, foreign countries.
  • Requires a result-oriented sales professional with strong closing skills.
  • Requires domestic and international travel on an as-needed basis.
  • Customer service experience preferred
  • Motivated self-starter
  • Excellent verbal & written communication skills
  • Willing to work onsite - graveyard shift.
  • Can start ASAP.