BUSINESS ANALYST

Make your next big career move by applying as KMC Solutions’ next BUSINESS ANALYST!

The Manila branch office of Coral Active is looking for a Business Analyst who will oversee the company’s Cloud hosted solutions for enterprise contact centers.

Coral Active delivers Enterprise Contact Center software solutions that boost agent performance, business agility, and customer satisfaction. Coral provides a simple, single-pane-of-glass omnichannel desktop that lets agents focus on the customer. Coral is deployed globally in some of the world’s largest contact centers for telecommunications, finance, and healthcare.

Company website - https://coralactive.com/

 

At Coral Active, we welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. We depend on the unique approaches of our team members to help us solve complex problems.

We are committed to increasing diversity across our team and ensuring that Coral Active is a place where people from all backgrounds can make an impact.

 

On top of your salary, here are the exciting benefits you can look forward to:

Benefits:

● HMO for staff and eligible dependents upon hiring (500K for principal, 500k for dependent) Eligible dependents up to 5, children up to 25 yrs old coverage

● Initial 15 days Leave (prorated, sick and vacation) and additional 10 leaves after one year (25 total after one year)

● To observe Australian (Melbourne) holidays or US Holidays depending on assigned client

● Paid Philippine holidays less the Australian/US holidays (swap)

● Government mandated benefits (SSS, Pagibig, Philhealth, 13-month pay)

● Annual training upon regularization (upon management's approval)

● Work-from-home setup (remote work)

● 2 connections are required, 1 as a backup (BCP or Business Continuity Plan)

● Use of nearby KMC office as needed (Business Continuity Plan)

● Occasional meetings in the office are required

 

Working hours:

● Philippine hours - Monday to Friday: 1am – 10 am (US Shift Schedule, flexible depending on the business needs)

● There would be schedules that you will be on an on-call arrangement. Could be a mid-shift or graveyard shift, but not on a regular basis Perks

● Occasional Team Lunch every fortnight (usually Friday)

● Team Building activities every quarter

● KMC provides other perks such as Cinema tickets, Movie and Karaoke nights, after work parties, Annual Sports Fest

 

Reporting to:

● Philippine (MTO) Manager and Director in Sydney

 

The main responsibilities of a BUSINESS ANALYST include:

• Build an understanding of the digital assets intimately and ensure that any new functionality is aligned with the intent of the asset
• Be the communication path between IT delivery teams and project managers/stakeholders
• Facilitate kick-off, Discovery, and deep dive sessions with stakeholders and the development team to articulate user stories, acceptance criteria, and process improvements.
• Documentation of features to the appropriate standards
• Continually groom the backlog to ensure an adequate pipeline of prioritized work is available
• Work with Customer and User Experience teams to support the development of customer research, user testing, conceptual and user interface designs,
• Undertake feature reviews, review of estimations showcases, and reporting
• Act as a proxy when the Solution Lead or Product Owner is not available for detailed decisions or for periods of time
• Conduct research, modeling, forecasting, measuring, and reporting to support business decisions required for the solution
• Provide quality review/feedback of project artifacts where applicable.

 

To apply for the role, you must have the following:

• Previous experience working in a project environment
• Previous experience in an IT/Digital facing business analysis role is mandatory
• Knowledge & understanding of the Telco industry
• Knowledge and understanding of Digital Technologies
• Excellent written and oral communication is essential
• Good working knowledge of process improvement principles and methods
• Strong facilitation and communication skills and experience in leading workshops
• Experience prioritizing competing demands from stakeholders with the ability to get buy-in and resolve conflicts
• Experience with Agile, Lean, and Continuous Delivery best practices
• Experience with modeling business processes utilizing a variety of tools and techniques
• A genuine passion for problem-solving
• The ability to work and collaborate with UX folks would be highly desirable

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!