What You Do: Work closely with Sales, Customer Success and Marketing to drive interest in PayScale's partner solutions. As a Channel Account Manager, you will proactively and reactively engage with our partners, sales and customer success teams in a way that resonates with them and drives the consumption and stickiness of our solutions through partner referrals, resell motions and joint selling. Through growth and success planning you will be responsible for ensuring partner success metrics are not only being met but exceeded from onboarding to renewal and growth. Channel Account Manager is a strategic role in the organization responsible for reporting on and managing to partner results and KPIs.
Day-in-the-Life: A typical day may include the following for a Channel Account Manager:
Drive strategic and value-based partner relationships partners based on critical messaging across multiple organizational levels, including key decision makers with our partners and internal teams.
Meet or exceed quota consisting of ARR, inbound leads and go-to-market activities.
Route a high volume of inbound leads and ensure resolution.
Proactively identify opportunities for enablement and education of partner products and services.
Act as a trusted advisor along with our Product, Services, Marketing, or Senior Leadership teams on how we can maximize value and grow your partner set.
Utilize technology such as Salesforce, and other applications to document and support partners throughout the lifecycle.
Support for partner operations. (such as facilitating resolution to any open items, maintaining training needs/requirements, communicated product updates, etc.)
Supports end to end partner management and drives initiatives between the PayScale and our partners
Proactively track performance via prebuilt dashboards and reporting and partner KPIs such as generating inbound leads
Regular meeting cadence with partners to ensure increased leads and alignment on growth strategy
Responsible for delivery and support of partner reporting and analysis
7+ years of experience in a Sales, Account Management, Sales or Customer Success role with revenue quota responsibility.
Account Management: Ability to strategically manage your time across your book of business
Product & Data Knowledge: Solid understanding of reporting and market positioning of partners.
Business Acumen: Dynamic business acumen and business case agility to engage and appeal to both partner and internal teams in strategy, quarterly business reviews, and enablement initiatives to drive revenue.
Organization: Able to effectively manage multiple projects, leads and prospects simultaneously.
Resourceful: Ability to evaluate decisions, problem solve, manage risk, and foresee a partner's
growth plan with ease.