CHANNEL INCENTIVES ANALYST

Job Description

• Responsible for partner commissions calculations and payment processes
• Create manual payment records when applicable
• Prepare monthly and quarterly accruals and payment reports
• Respond to inbound email or chat inquiries from Channel Account Managers regarding partner referral program commissions
• Manage Partner Payment record reconciliation within our Channel Referral Program
• Ensure partner data integrity by designing/implementing robust payment record cleaning management
• Unlock new opportunities for growth by discovering data insights and automating processes
• Ensure adherence to company business and operational/transactional guidelines
• Take actions to drive the resolution of outstanding issues
• Resolve ServiceNow tickets from internal teams adhering to defined SLAs
• Contribute to ongoing process and workflow improvements
• Support Month and Quarter close activities
• Performs other duties as assigned

Requirements

• 2-3 years of industry experience in Software, SaaS, or Unified Communications 
• Channel referral, reward, or rebate operations experience highly preferred 
•  Ability to prioritize workload and manage a high volume at quarter and month-end close 
•  Must be well organized with excellent attention to detail and accuracy 
•  Excellent verbal and written communication skills required 
•  Must have excellent follow-up skills 
•  Advanced Excel skills required 
•  CRM software experience required; Salesforce.com preferred 
•  Understanding of how to use Apsona or Dataloader 
•  Experience with Salesforce.com, Zuora, Zendesk, ServiceNow, and Google Suite a plus 
•  Highly motivated, self-directed individual who thrives in a fast-paced team environment 
•  Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines 
•  Bachelors’ degree preferred