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KMC Work Location: OFFSITE

Location: Taguig City, Metro Manila

Date Posted: 2023-08-22

Hiring Organization: KMC Solutions | XTN-0DFC588

Career Category: Sales / Business Development

Job Description

  • Responsible for partner commissions calculations and payment processes
  • Create manual payment records when applicable
  • Prepare monthly and quarterly accruals and payment reports
  • Respond to inbound email or chat inquiries from Channel Account Managers regarding partner referral program commissions
  • Manage Partner Payment record reconciliation within our Channel Referral Program
  • Ensure partner data integrity by designing/implementing robust payment record cleaning management
  • Unlock new opportunities for growth by discovering data insights and automating processes
  • Ensure adherence to company business and operational/transactional guidelines
  • Take actions to drive the resolution of outstanding issues
  • Resolve ServiceNow tickets from internal teams adhering to defined SLAs
  • Contribute to ongoing process and workflow improvements
  • Support Month and Quarter close activities
  • Performs other duties as assigned


  • 2-3 years of industry experience in Software, SaaS, or Unified Communications 
  • Channel referral, reward, or rebate operations experience highly preferred 
  •  Ability to prioritize workload and manage a high volume at quarter and month-end close 
  •  Must be well organized with excellent attention to detail and accuracy 
  •  Excellent verbal and written communication skills required 
  •  Must have excellent follow-up skills 
  •  Advanced Excel skills required 
  •  CRM software experience required; preferred 
  •  Understanding of how to use Apsona or Dataloader 
  •  Experience with, Zuora, Zendesk, ServiceNow, and Google Suite a plus 
  •  Highly motivated, self-directed individual who thrives in a fast-paced team environment 
  •  Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines 
  •  Bachelors’ degree preferred