In this position with KMC, you will be providing services to our client, UVVU Inc. doing business under the name of  Solawave , which is a fast-growing Los Angeles-based skincare startup that launched in late 2020. The company combines proven technologies such as light therapy and microcurrent to help people achieve their best skin through affordable and effective at-home skincare solutionsSolawave was founded to disrupt the $100B+ global skincare technology market by distilling powerful dermatological into accessible restorative rituals. Solawave believes everyone has the right to high-quality skincare and ensures its devices are simple, easy to use, and designed for people of all skin tones, types, and age. While Solawave is primarily focused on direct-to-consumer (DTC), it has recently expanded to retail channels including Blue Mercury, Goop, Neiman Marcus, Saks, Nordstrom, and

others. This year the company also expanded to the EU and UK, with expansion plans for Australia and Brazil. With

~150k customers in under two years, Solawave’s goal is to double sales within the next 12 months Solawave was recently awarded TZR’s Best New Skin Tool of 2021 and Men’s Health Best Skincare Tool of 2022. The company is looking for a skilled customer representative to handle emails, chats, and phone calls; all while ensuring an awesome customer experience! Learn more about us at www.solawave.co/about.

 

How Do You Fit In?

 

Our CX Agents are at the forefront of creating exceptional customer outcomes. They are closest to the customer and help create a positive outlook on a company’s products and brand. Whether it’s helping customers with order information or troubleshooting, this person exudes professionalism and kindness in any situation. If you are excited about creating a memorable customer experience, this role is for you!

 

Responsibilities:

 

• Respond to customer inquiries via chat, email, and phone in a timely manner
• Troubleshoot issues and problems for customers
• Resolve complaints and provide appropriate solutions based on established guidelines (refunds, upgrades, discounts, etc.)
• Handle returns processing
• Document daily activities
• Perform special projects and miscellaneous duties as assigned (data and ticket cleanup)
• Coordinate with team members such as marketing, finance, and product