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KMC Work Location: ZETA

Location: Quezon City, Metro Manila

Date Posted: 2022-01-20

Hiring Organization: KMC Solutions | XTN-63A3215

Career Category: Call Center Operations

All successful candidates for this role will be hired directly by the client.
IFIVE, INC. was created in 2018 to provide service and value to our customers in the medical and legal fields. Building on our management team's decades of experience in these fast moving markets, IFIVE supports our customers through call center and medical data analytic products. As US medicine evolves over the next several years, IFIVE will be there supporting our customers through our quality, innovation, and incredible Philippine-based delivery teams to meet the challenges coming our way.
Position Overview:
The Primary focus is to call and evaluate prospective clients for Social Security Disability qualification.
Duties and Responsibilities:
The Disability Evaluation Specialist shall perform duties and responsibilities, including but not
limited to the following:
  • Contact prospects and complete case evaluations, evaluate them using our Lead
  • Management System (LMS) and all other management approved acceptance criteria
  • Explain Social Security Disability and/or VA eligibility, benefits and our requirements, expectations, and standards
  • Positively promote and sell the benefits of using our services to all prospects
  • Accurately document all contact with prospects, enter all information and outcomes in accordance with current company policies and procedures
  • Meet or exceed specific performance standards approved by management. Standards may change to better reflect the job duties and business needs Respond to phone calls as needed to answer questions for clients/leads
  • Complete special projects and other assigned tasks
  • Possess excellent communication skills both verbal and written
  • Must be able to work independently and have great organizational skills
  • Data Integrity - Consistently and accurately document/enter information in accordance with current policies and practices
  • Maintain an organized task list on a daily basis. Set tasks and prioritize activities based on established timelines to ensure no deadlines are missed
  • Answer incoming calls, and respond to client correspondence, including emails and voicemails on a daily basis within acceptable timelines
  • Create and maintain professional relationships with peers, supervisors, clients and external field offices
  • Handle all client information and cases with a high degree of professionalism, confidentiality, and respect for client data privacy
  • Other duties as assigned
  • At least 1 year of experience in BPO or customer service preferably from the Healthcare,Customer Service, Sales, Legal Services, but open to other industries. 
  • Excellent English Communication Skills 
  • Comfortable in working with KPI or targets
  • Knowledge of the disability claims process is preferred
  • Excellent spoken and written communication skills
  • Proficiency in data entry, MS Office, office management and daily operations
  • Ability to demonstrate empathy and quality customer serviceTime management, multi-tasking, organizational and prioritization skills and the ability to work effectively in fast-paced, high-intensity environments
  • Ability to work independently and collaboratively
  • Attention to detail
  • Critical thinking
  • Professionalism and strong work ethic
  • Willing to work onsite at Zeta Tower, Quezon City