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Location: Taguig City, Metro Manila

Date Posted: 2022-09-16

Hiring Organization: KMC Solutions | XTN-E177182

Career Category: Call Center Operations

The Purpose Driven Career Objectives of a Customer Service Representative

The Customer Service Specialist plays an important role in ensuring all company data is compliant with standards, and that best practices are followed. S/he is primarily responsible for facilitating the transaction processes in Moscord and supporting data quality and integrity by transforming customers’ data to the Moscord standard.

Work Information

  • Rotating work schedule
  • Work at our HQ in Picadilly Star (amenities include unlimited coffee and Skydeck access)

To apply for Customer Service Specialist, you are excellent at:

  • Daily end-to-end transaction processing, in an effective and timely manner by:
    • Converting transaction data from various customer formats to Moscord standard, and uploading to Moscord transaction
    • Performing transaction-processing related tasks such as product mapping, sourcing, customer coordination, order
    • Handling and overseeing assigned transactions until order delivery.
    • Generating and issuing transactional documents to the correct parties
    • Ensuring all transactions are processed and customer issues are resolved within agreed turnaround time
    • Escalating any critical issues to the Customer Service Team Lead
    • Proper handover of open transactions or issues to the next shift
    • Performing data management-related tasks such as:
    • Data verification/validation
    • Data entry, cleansing, mapping and standardization
    • Transforming customer product data from various formats to Moscord standard
    • Uploading of catalogues to Marketplace as needed
    • Import to/export data from Moscord appropriate data repositories as requested
  • Execute catalogue maintenance updates
  • Providing exceptional customer service to both external and internal customers on a day-to-day basis
  • Understanding and execution of standard procedures and documentation
  • Ensuring accurate records and documents are stored in appropriate Moscord database repositories
  • Performing other data-related Ad hoc tasks that may be assigned from time to time
  • Participating in brainstorming activities, meetings, researching and assisting with data process improvement efforts
  • Maintaining own knowledge of updates in company products, services and policies
  • Ensuring that all activities are carried out in accordance with the company’s policies
  • Performing any other duties as requested by the Customer Service Team Lead, Head of Customer Service, or Chief Information Officer

Your Success Profile includes:

  • Open to fresh / recent graduates with beginner to intermediate level of proficiency in Excel
  • Relevant customer service experience is desired
  • Proficient or advanced skills with data-processing tools particularly in Microsoft Excel and MS Office applications – essential
  • Basic knowledge or experience with VBA Macros - desirable
  • Basic knowledge or experience with MS Access or databases - desirable
  • Ability to speak, read and write English – essential
  • Good research skills particularly using the web - essential
  • Excellent computer skills and internet-savvy - essential

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!