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CUSTOMER SUCCESS ASSOCIATE

KMC Work Location: FOUR/NEO

Location: Taguig City, Metro Manila

Date Posted: 2023-09-16

Hiring Organization: KMC Solutions | INT-0880873

Career Category: Admin / Reception

FUNCTIONAL OVERVIEW: 

The Customer Success Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected that the Customer Success Associate is capable and able to help manage the front desk, office/facility and clients, may it be internal or external. 

 

DUTIES AND RESPONSIBILITIES: 

 

FRONT DESK MANAGEMENT: 

  • Provides support on the reception/front desk through: 
  • Answers and disperses calls and inquiries 
  • Welcomes/receives applicants, visitors and clients of the Company 
  • Responds/addresses tenant concerns and walk-in inquiries 
  • Handles daily incoming and outgoing mails 
  • Receives, distributes and files incoming letters, billings, invoices, documents and/or other communications 
  • Manages the front office on a daily basis 
  • Assists photocopy, printing, scanning client request 
  • Gatepass / work permit processing 
  • Prepares and accomplishes errand form 
  • Monitors the cleanliness in concessionaire area 
  • Any ad hoc duties as required 

 

GENERAL SERVICES / TENANT SERVICES 

  • Point person / Representative in the workplace 
  • Conference room reservations 
  • Reports and coordinates any workplace issues and ensures job completion 
  • Provides administrative support to members 
  • Provides unmatched customer experience 
  • Builds strong relationships with members 
  • Enforces company policies and procedures, and safety and health regulations and standards 

 

GENERAL ADMIN 

  • Attends ticket requests within SLA  
  • Assists with office walk tours with prospective clients and marketing events 
  • Offers and serves refreshments to the Client 
  • Assists and does simple troubleshooting IT concerns like wifi connection, borrow of LAN/ HDMI 
  • Coordinates with the vendor for any Client request below 20K 
  • Distributes monthly treats 
  • Follows operational processes and procedures 
  • Enforces house rules and security policy 

 

GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT  

  • Maintains Office Show-readiness, cleanliness and maintenance 
  • Conducts random facilities walkthrough to report current and urgent issues, and to handle foreseen issues and members’ needs  
  • Coordinates with Customer Success Lead for any facilities/Building issues 

 

MINIMUM COMPETENCIES: 

  • Capable of dealing with local staff and foreign clients 
  • Enthusiastic, Outgoing, responsible, motivated, dedicated, detail oriented and driven personality 
  • Superb verbal and written communication skills 
  • has high attention to detail, fast learner 
  • Excellent interpersonal skills 
  • Extraordinary multitasking skills 
  • Good time management skills 
  • Capable of working under minimal supervision 
  • Ability to present well to high-level clients – local and foreign 
  • Ability to deliver services with the highest standards 
  • Willing to work on a shifting schedule 
  • Willing to be assigned to other KMC sites 

 

MINIMUM QUALIFICATIONS: 

  • Bachelor of Science in Business Administration, BS HRM, BS Tourism or any similar courses 
  • At least 1-2 years work experience as Front Office Staff or Admin Assistant 
  • Knowledge of MS Office applications (MS Word, Excel, Powerpoint, office 365) 
  • Hospitality or Customer service background is a plus