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KMC Work Location: CYBER SIGMA

Location: Taguig City, Metro Manila

Date Posted: 2023-08-23

Hiring Organization: KMC Solutions | XTN-5AFD947

Career Category: Client Services / Account Management

Customer Success Manager 

Company Description 
As the industry leader in compensation data and technology, PayScale helps organizations 
#getpayright. PayScale is the only technology solution for managing compensation that provides 
multiple streams of fresh, transparently curated and validated salary data. Combined with modeling 
engines that learn continuously and generate recommendations and insight, PayScale empowers 
HR to price jobs and adjust compensation to reflect real-time changes in the market — all on one 
trusted data platform. With PayScale’s Adaptive Compensation Advantage, teams operate with 
efficiency, focused on outcomes rather than manual data management. To learn how companies like 
The Washington Post, Perry Ellis International, United Healthcare and The New York Times rely on 
PayScale to attract and retain top talent, motivate and engage employees and plan their future 
workforce, visit 

Job Description 
What We Do: PayScale's Customer Success team helps our customers utilize our products, 
services, and data to develop better pay strategies for their organizations. Our Customer Success 
teams (Customer Success Management, Implementation, Professional Services, Customer 
Programs, Customer Support, and Customer Operations) work cross-functionally not only to ensure 
a seamless customer lifecycle, but also to help them reach their business goals, proving the return 
on investment of their PayScale solution(s).

What You Do: As a Customer Success Manager you will partner with the other CSMs in our highvolume segment to support PayScale's largest customer base. You'll be responsible for the success, 
growth, and adoption of your customers. We work directly with customers to maximize the value 
they realize with our solutions; engaging from post-sale through renewal and making sure they are 
moving forward toward their own business goals at each step. Those who are most successful in this 
role have a high degree of curiosity and a willingness to stretch, learn, develop, and (at times) be 

Day-in-the-Life: As a CSM, a typical day may include the following… 
Responding to high volume of inbound customer requests to help better utilize their account and 
Discussing project progress, overcoming roadblocks, and product adoption on 2-4 scheduled 
customer call.
Leveraging Gainsight technology to set follow up tasks and manage next steps.
Meeting internally to act as 'voice of the customer' with our Product, Support, Marketing, or 
Management teams on how we can increase value and resolve concerns