Customer Success Manager
Company Description
As the industry leader in compensation data and technology, PayScale helps organizations
#getpayright. PayScale is the only technology solution for managing compensation that provides
multiple streams of fresh, transparently curated and validated salary data. Combined with modeling
engines that learn continuously and generate recommendations and insight, PayScale empowers
HR to price jobs and adjust compensation to reflect real-time changes in the market — all on one
trusted data platform. With PayScale’s Adaptive Compensation Advantage, teams operate with
efficiency, focused on outcomes rather than manual data management. To learn how companies like
The Washington Post, Perry Ellis International, United Healthcare and The New York Times rely on
PayScale to attract and retain top talent, motivate and engage employees and plan their future
workforce, visit payscale.com.
Job Description
What We Do: PayScale's Customer Success team helps our customers utilize our products,
services, and data to develop better pay strategies for their organizations. Our Customer Success
teams (Customer Success Management, Implementation, Professional Services, Customer
Programs, Customer Support, and Customer Operations) work cross-functionally not only to ensure
a seamless customer lifecycle, but also to help them reach their business goals, proving the return
on investment of their PayScale solution(s).
What You Do: As a Customer Success Manager you will partner with the other CSMs in our highvolume segment to support PayScale's largest customer base. You'll be responsible for the success,
growth, and adoption of your customers. We work directly with customers to maximize the value
they realize with our solutions; engaging from post-sale through renewal and making sure they are
moving forward toward their own business goals at each step. Those who are most successful in this
role have a high degree of curiosity and a willingness to stretch, learn, develop, and (at times) be
uncomfortable.
Day-in-the-Life: As a CSM, a typical day may include the following…
Responding to high volume of inbound customer requests to help better utilize their account and
subscription.
Discussing project progress, overcoming roadblocks, and product adoption on 2-4 scheduled
customer call.
Leveraging Gainsight technology to set follow up tasks and manage next steps.
Meeting internally to act as 'voice of the customer' with our Product, Support, Marketing, or
Management teams on how we can increase value and resolve concerns
