CUSTOMER SUPPORT REPRESENTATIVE
KMC Work Location: SM AURA
Location: Taguig City, Metro Manila
Date Posted: 2022-11-16
Hiring Organization: KMC Solutions | XTN-8BF9771
Career Category: Call Center Operations
JOB SUMMARY:
Provide technical support and troubleshooting to our customers via phone, email, and chat. Advise customers on product functionality, features, and other support related inquiries. Facilitate conflict resolution and/or escalation. Successful candidates should possess a passion for serving customers, and are committed to creating an experience that is Human, Easy, and Smart.
ESSENTIAL RESPONSIBILITIES AND DUTIES:
- Supporting customers via email in a timely manner following standard SLAs
- Log details of all support sessions and customer challenges in our ticketing system.
- Rely on your interpersonal skills and product knowledge to diagnose, test, and resolve customer software challenges.
- Efficiently answer customer questions while displaying excellent email etiquette.
- Recognize opportunities for improving product and customer experience based on the feedback you receive.
- Well versed in Salesforce navigation and generating reports for the client
- Hybrid Work Set-up upon regularization
- Work Onsite during probationary period