CUSTOMER SUPPORT REPRESENTATIVE
KMC Work Location: SM AURA
Location: Taguig City, Metro Manila
Date Posted: 2022-11-16
Hiring Organization: KMC Solutions | XTN-8BF9771
Career Category: Call Center Operations
Provide technical support and troubleshooting to our customers via phone, email, and chat. Advise customers on product functionality, features, and other support related inquiries. Facilitate conflict resolution and/or escalation. Successful candidates should possess a passion for serving customers, and are committed to creating an experience that is Human, Easy, and Smart.
ESSENTIAL RESPONSIBILITIES AND DUTIES:
- Supporting customers via email in a timely manner following standard SLAs
- Log details of all support sessions and customer challenges in our ticketing system.
- Rely on your interpersonal skills and product knowledge to diagnose, test, and resolve customer software challenges.
- Efficiently answer customer questions while displaying excellent email etiquette.
- Recognize opportunities for improving product and customer experience based on the feedback you receive.
- Well versed in Salesforce navigation and generating reports for the client
- Hybrid Work Set-up upon regularization
- Work Onsite during probationary period