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TECHNICAL SUPPORT REPRESENTATIVE T1

KMC Work Location: PICADILLY STAR

Location: Taguig City, Metro Manila

Date Posted: 2022-08-02

Hiring Organization: KMC Solutions | XTN-34EB895

Career Category: Network /System / Database Administration

Salary: ₱35,000.00 - ₱50,000.00

RESPONSIBILITIES:

  • Manage Active Directory Domain Services (AD DS), which include the provision of security certificates, single sign-on (SSO), LDAP, and user rights & privilege management. 
  • Manage Office365, which includes checking service health, generating custom reports, managing security groups, checking & logging service requests, managing users, and managing spam & malware. 
  • Manage IT equipment, which includes setting up & troubleshooting computers running Windows 7 to 11 or macOS, printers, routers, and modems. 
  • Manage IT assets to ensure all IT equipment is recorded, properly tagged, and kept in optimal performance. 
  • Manage virtual servers on-premise and cloud (AWS), which include setup, troubleshooting, and decommissioning. 
  • Manage IT vendors, which includes liaising order requests and reviewing quotations. 
  • Manage service desk tickets to ensure that internal and external customers can do their job without a hitch. 
  • Manage system alarms and notifications, which include performing initial troubleshooting and triggering escalation. 

To apply for the role, you must have the following: 

  • Preferably a graduate or diploma degree holder in a reputable institution or equivalent, with at least 4 to 5 years of work experience related to technical support. 
  • Preferably an experience in Active Directory, Office365, Virtual Server, and VPN management. 
  • Experience in troubleshooting Windows/MacOS-based computers, printers, routers, firewalls, and modems. 
  • Professional command of the English language 
  • Willing to work onsite - Taguig City
  • Work schedule is 9AM - 6PM MNL

It will also be favorable if you have the following: 

  • A team player who is reliable, contributor, and trustworthy. 
  • Not afraid to make a mistake and do corrective actions to prevent the same mistake from happening again. 
  • Confident to share his or her ideas to better the business. 
  • Willing to create a good working relationship with internal and external stakeholders. 
  • A critical thinker who knows prioritization, mitigation, and escalation. 
  • Willing to learn and be trained to refine his or her skills for the given role.