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Location: Taguig City, Metro Manila

Date Posted: 2022-06-21

Hiring Organization: KMC Solutions | INT-9827915

Career Category: Human Resources

The HR Business Partner position works in close collaboration with the HR Operations Manager and client stakeholders for aligning business objectives with employees and management in designated business units. The position oversees the delivery of HR operation services working closely with his HR Business Partner team members and serves as a consultant to management on human resource-related issues. The successful HRBP Team Lead acts as an employee champion and change agent. The role assesses and anticipates HR-related needs. Communicating needs proactively to all the business management and seeks to develop integrated solutions. The position formulates partnerships across the HR function to deliver value-added service to management and employees that reflects the business objectives of the organization. The position may include international human resource responsibilities. The HRBP Team Lead maintains an effective level of business literacy about the business unit's financial position, its midrange plans, its culture, and its competition.
Duties and Responsibilities:
  • To establish and develop a strategic relationship with client stakeholders and with close collaboration with HR Operations Manager and HR Business Partner team members by understanding the business needs and recommends the necessary approach in driving its business directives in accordance and compliance to both the Philippine labor laws and company-specific guidelines. (Strategic Partnership)
  • To identify, understand and support the business using data-driven studies and recommend or provide systematic approach or resolution. (Data-Driven Solution)
  • To take active participation in any business-related changed management and effectively communicate the information to the stakeholders, business leaders and/or employees. (Change Agent)
  • To further align the huge portion of "business sense and acumen" of any HR person sitting in our accounts. That our best interest is to grow all businesses through superior HR services vs. the traditional HR. (Business Driven)
  • Supervise a team of HR Business Partners servicing international Clients on related HR matters, providing guidance when appropriate.
Employee (Labor) Relations
  • Oversees discipline management and ensure that due process is followed in compliance to both the Philippine labor laws and company-specific guidelines.
  • Actively leads in managing EE issues, facilitates fair and consistent resolutions.
  • Enables the Exit Management Process by ensuring separating employees undergo a rigid and proper exit process and completes specific requirements and can sign off quitclaim and waiver.
  • Spearheads the Exit Interview Process and leverages on the acquired information to build on retention and process improvement initiatives of the company.
  • Serves recommendation on termination, suspension and other labor relations cases.
  • Counselling, grievance, and discipline for talent as a service account.
  • Consistently monitors labor regulatory frameworks; communicates developments in the condition of employment, formulates supporting policies, leads compliance schemes, and promotes organizational safety and health.
  • Actively leads in managing EE issues, facilitates fair and consistent resolutions.
  • Works with senior management and the Executive Committee, and directly coordinates with external legal counsel on matters needing legal advice. Implements disciplinary action when necessary.
Strategic Human Resources Management (Account Management)
  • Ensures that all HR-related service level agreements (SLAs) handled by his/her department are met within the specified timelines.
  • Conducts regular site visits to clients and be involved in status checks meetings with each to better understand the HR needs of the business.
  • Participates in meetings that involve a range of issues as needed and/or assigned (e.g. personnel actions, regulatory requirements, actions involving outside agencies, inter-department needs, etc.)
  • Monitors and establishes business trends from various datapoints and integrates same in monthly or quarterly business reviews with Clients.
  • Serves as the Client’s point of escalation for HR concerns; recommends best course of action.
Employee Engagement
  • Provides partnership to the business unit to identify strategies to increase employee engagement through effective communication, policies, and practices.
  • Oversees all HR proponents in company events and is involved in the design and development of each initiative and ensures these are aligned with business needs.
Timekeeping and Payroll
  • Ensure team members are able to verify attendance, hours worked, and pay adjustments, and post information onto designated records.
  • Ensure 100% automation of timekeeping activities
  • Handle escalated complaints or questions regarding discrepancies.
Training and Development
  • Conducts orientation, onboarding and other development-related programs as needed to the
  • Identify training needs by evaluating strengths and weaknesses.
  • Periodically evaluate ongoing programs to ensure that they reflect any changes.
  • Stay abreast of the new trends and tools in employee development
Records and Reports Management
  • Oversees the preparation of monthly and year-end reports on terminations, transfers, promotions, disciplinary action and other information required.
  • Oversee and ensure timely reports on complaints, counseling, grievances, surveys and other ad hoc tasks are being done by the team on a timely basis.
  • Ensures timely preparation of HR data for business reviews.
Special Projects
  • Is tasked to take on additional projects as necessary and as per instructed by immediate superior or one up manager.
Minimum Competencies
  • Proficient Oral and Written Communication Skills
  • Strategic and Critical Thinking
  • Flexibility
  • Strong Sense of Insightful Business Acumen
  • Project Management
  • Interpersonal Skills
Work and Experience Qualifications
  • Bachelor's Degree in Psychology, Industrial Psychology, Organizational Development, Human Resources Management or related fields.
  • At least 5 years’ experience in HR Generalist role with at least one other HR discipline
  • Highly proficient in Microsoft Office Suite (preferred)
  • Strong Employee Relation’s experience at Field and Specialist
  • Project Management Skills
  • At least 3 solid years' experience with Employee/Labor Relations
  • Preferably exposed in the BPO Industry (willing to render night shift)
  • With experience with account management handling more than 600 FTEs
  • Vastly knowledgeable with the Labor Law of the Philippines
  • Exposed in customer-oriented environment
  • Willing to work either in BGC or Ortigas-based sites

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!