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KMC Work Location: SM AURA

Location: Taguig City, Metro Manila

Date Posted: 2023-08-25

Hiring Organization: KMC Solutions | XTN-AA20285

Career Category: Network /System / Database Administration

Work with the best talents in GC International Dental, a privately-owned company founded in Japan. GC specializes in dental materials for the global oral health sector with over 100 years of experience, the company has expanded worldwide and has over 600 different dental products sold in over 100 countries. 


  • Bachelor's Degree in IT/Computer Science or similar course
  • At least 2 years working experience in Technical & Helpdesk Support or equivalent
  • Proficient in IT Service Management tools and platforms
  • Must have a practical and logical viewpoint in decision-making
  • Ability to work independently with minimal supervision
  • Good verbal and written communication skills
  • Willing to work on-site (BGC)
  • Amenable to work on shifting schedule

The IT Service Desk Associate provides the following support tasks:

  • Windows 10 Operating System Support and deployment
  • Standard Client applications support and deployment
  • User Registration
  • Printer Registration and connectivity
  • Scanner Registration and connectivity
  • Printer Server management
  • Office 365 troubleshooting
  • Directory (AD) troubleshooting
  • Owncloud user registration and access management
  • VPN Account registration
  • Blacklisting/whitelisting of email/domains in mail filtering service

Skills Required:

  • Windows 10 Enterprise installation and configurations
  • Lenovo Notebooks
  • Networking (DHCP, DNS, Wifi, VPN)
  • Active Directory (User account management, Group Management, Device Management, Printer Management)
  • General understanding of Incident Management according to ITIL
  • Office 365 management and support (versions E3 and F3)
  • Azure AD management and support
  • Incident management: handling major incident, ticket escalation, and ticket SLA management)