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Location: Makati City, Metro Manila

Date Posted: 2022-09-21

Hiring Organization: KMC Solutions | XTN-84E4274

Career Category: Computer Hardware Systems

The Purpose Driven Career Objectives of a LSC Guard

Deep Sentinel is a breakthrough, next generation home security company that combines state-of-the-art technology (camera, audio, mobile interface, etc.), artificial intelligence and real human guards watching your cameras in real-time. No other home security company does this.

Deep Sentinel is the only proactive security company that actually stops crimes in 3 steps:

PREDICT: The smart cameras and AI hub identify potential crimes before they happen--as soon as a suspect enters the perimeter of a property.

PREVENT: Human guards, assisted by Deep Sentinel’s proprietary AI-powered back end, intervene using 2-way audio, sirens and tell the perpetrator to leave the property immediately.

PROTECT: Police know to respond quickly to dispatch requests from Deep Sentinel, because the guards call in what’s called a “Verified Crime in Progress” so our unique approach guarantees a faster police response than any traditional alarm system.

The company is backed by top investors including Jeff Bezos and top-tier Venture Capital firms including Shasta Ventures (Nest, NextDoor), FoundersFund (Facebook), Basis Set and Lux Capital.

Functional Overview of the role:

The main function of the position of Technical Surveillance- Live CCTV Monitoring or LSC guard is to provide property monitoring via cameras and, if necessary, intervene to warn off trespassers and potential thieves, and contact police. LSC guards will review any events that trigger our AI security systems at customer properties. If necessary, you will intervene on the threat via 2-way audio or siren, and/or contact emergency services and the customer via phone. Our system is designed to predict, prevent, and protect customer homes and businesses from crime by identifying threats and addressing them.

To apply for LSC Guard, you are excellent at:

  •  Successfully absorb specialized training, specifically designed around our own unique brand of security.
  • Using our technology, you will monitor live events over cameras, decide whether intervention is necessary and intervene if needed. Interventions may require speaking to people through the camera, calling emergency services, triggering a siren, or calling the property owner.
  • Document the details of any intervention in our customer service application.
  • Provide feedback on guard procedures and Deep Sentinel systems to assist in identifying critical issues and improving our capability to serve our customers.

Your Success Profile includes:

  • Proficient in relevant computer applications: web browsing applications, email, instant messaging, etc..
  • Fluent in spoken and written American English; clear and unaccented speaking voice.
  • Type 35 WPM minimum.
  • Ability to communicate clearly under stressful situations. Calling 911 in an emergency requires calmness and clarity of thought!
  • Be comfortable using your voice! You will need to communicate to customers courteously, 911 clearly and concisely, and suspects firmly and confidently!
  • Be able to work on various shifts and work overtime when required.
  • We are looking for people who are curious by nature and willing to intervene and investigate situations without hesitation. When in doubt, guards should be comfortable conversing with subjects on the camera and firmly asking questions to determine if that person should be at that location.
  • Ability to speak authoritatively to subjects over the camera, directing them to stop what they are doing and/or leave the property.
  • Ability to stay focused during the shift. A few seconds of inattention can result in missing a crime in progress.
  • Previous experience with monitoring CCTV systems that included the ability to intervene via speaker can be helpful but our guards must also be able to assess a constant stream of videos from ever-changing locations.
  • Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field.
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Preferably 1-4 Yrs Experienced Employees specializing in Security/Armed Forces/Protective Services or equivalent.
  • 3 Full-Time position(s) available.

Key Competencies:

  • Fluent english
  • Be comfortable using your voice (love this one)
  • Experience with computers and applications.
  • Experience with CCTV.
  • 35 WPM isn't a hard target but stands out in the job req as a key parameter.
  • Must be knowledgeable in American Culture

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!