NOSC TECHNICIAN I

A. OBJECTIVE
The primary role of the Network Operations Security Center (NOSC) Technician 1 is to monitor,
troubleshoot and maintain the company’s network, This includes the companies networking equipment,
servers, and managed detection and response systems. Escalating to senior staff or partners for more
complex issues after initial triage and information gathering.
Job duties may be added or taken away due to operational / business needs and requirements.
B. KEY ACCOUNTABILITIES
• Monitor network hardware to ensure the proper operations of routers, switches, firewalls, and remote
technologies.
• Monitor Cyber Security related dashboards and tickets working with our Managed Detection and
Response team to resolve incidents.
• Field incoming calls, Help client troubleshoot networking issues, diagnose network and server
problems and provide resolution.
• Oversee the preventative maintenance of networking equipment. May repair switches, routers,
configure new servers, run tests, and perform upgrades to hardware and software to ensure network
runs with no interruption due to failures or outages.
• Monitor Cyber Security related dashboards and tickets working with our Managed Detection and
Response team to resolve incidents.
• Document all incoming calls and record the technical issues addressed in each call. Maintain logs of
resolutions, communicate with vendors about ongoing problems, use ticketing system to update
information regarding progress.
• Other duties and assignments as required.
C. KNOWLEDGE AND SKILLS REQUIRED
Education and Industry Knowledge
• Associate degree in computer science, information technology, or any other related discipline
• Certification such as Network + preferred
• Minimum 1-year related experience
Technical Skills
• Proficient in Microsoft Office e.g. Outlook, Excel, Word, PowerPoint.
• Experience with any on the below is desired
• HPE Arubu or similar enterprise networking equipment.
• Watchguard or similar next-generation firewalls
• Carbon Black threat detection or similar modern endpoint protection systems.
• SolarWinds suite of network monitoring tools
• AWS EC2 and VPC networking components
• AWS Cloud Watch
• VMware Networking
Business Strategy Skills
• Familiarity with networking technology
• Exceptional Analytical and problem solving skills
• Customer Service skills
• Organized with the ability to multi-task.
• Team cooperation and respect is required.
• Able to work in fast paced environment.
• Accurate and detail-oriented.
Work Schedule
• Set working hours of 8 hours per day with requisite meal and rest breaks.
• Consistently report to work on time, prepared to perform required duties.
• Ensure work responsibilities are covered when absent.
Work Environment
• Usually moderate noise level.
• Climate controlled office environment.
Physical Demands
• Regular physical demands: Walk; sit; use hands to handle or feel; use fingers for keyboarding; reach
with hands and arms; talk and hear.
• Specific vision abilities: close vision, distance vision, peripheral vision, ability to adjust focus.
• Occasional physical demands: stand, kneel, crouch or crawl. Lift and / or move up to 25 pounds.
Mathematical Skills
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common
fractions and decimals.
Language Skills:
• Ability to read and interpret documents, spreadsheets, emails and instructions.
• Ability to write routine reports and correspondence.
• Ability to speak clearly and effectively to both internal and external contacts.
D. COMMUNICATION
Following are the key contacts the position deals with on a regular and recurring basis inside and outside
Radiant: 

Outside:
• Suppliers
• Customers
• Outsourced Maintenance Providers