Systems & Infrastructure Engineer - Virtualization



  • Experience in supporting solutions with high availability and real time monitoring. (CA Spectrum, Nimsoft or other monitoring specific applications)
  • Knowledge of Microsoft system and application technologies and Active Directory
  • Experience installing and configuring thin client devices and security
  • Experience with Blade Servers and Storage products
  • Prior experience with enterprise ticketing systems, such as Service Now
  • 3+ years Systems Administration experience (Windows)
  • Technical Writing and Documentation Skills
  • Experience using a Proven method for Compliance reporting.
  • NetScaler VPX
  • Experience with any Linux distribution is desired
  • Understanding Citrix Printing Concepts
  • App Assignment (User, Grp, OU)
  • Platform design XA/XD
  • Hypervisors – VMware and Hyper-V
  • Bare Metal – Dell, HP and VCE vBlock
  • Backup and Restore experience (HA for Virtual environment, EMC, NetApp)
  • Understanding and execution of ITIL framework (Especially; Problem, Change Management, RCA and RFC process and procedures)
  • Should be well versed in communication (English, Written and Oral) and be able to co-ordinate efficiently with onsite sub-ordinates and direct in-line managers
  • Provide excellent customer service to internal IT customers and application owners and users.
  • Citrix (25%)
  • Windows (25%)
  • Active Directory (25%)
  • VMware (25%

Educational Requirement

  • BSc, BCA, BE - Computers Desired Certifications – MCSE, ITIL, VMware, Citrix

Role Expectations

  • Assist with support of desktop/laptop management, servers and infrastructure applications including VDI, patch management.
  • Provide assistance to Level 1 (monitoring team) as needed, including monitoring emails, working on incident or problem tickets, providing training/documentation.
  • The candidate will get exposure to cross team/cross region collaboration across US and India.
  • The position provides major change activities including weekend work. They will help to improve procedures and monitoring, and will work on process automation tasks / scripts.
  • This position requires a high degree of teamwork. The ideal candidate will have a strong technical aptitude and a desire to learn and share knowledge about UNIX
  • Ensures optimal performance and capacity management/reporting for the Citrix XenApp and XenDesktop infrastructure. Management of change and image creation/updating is critical to the success of the role. Effectively manage applications in the Citrix XenApp and XenDesktop infrastructure and deliver them as a service to users anywhere.
  • Ensures optimal performance of all Windows/Intel servers by proactively conducting ongoing performance monitoring and by tuning/adjusting as necessary.
  • Ensure service performance meets or exceeds business expectations and is delivered in accordance with SLAs.
  • Provides effective Level II Windows/Intel help desk support on a 24/7 basis by researching/analyzing issues/requests to determine server (hardware and software)/application related implications, effectively communicating with all impacted parties and by troubleshooting and resolving issues with a sense of urgency to minimize any system downtime.
  • Create Knowledge Base articles of operational tasks to streamline support and empower first level support to resolve issues on a first call basis.
  • Acts as a technical lead for implementation of new projects and ensures optimal server configurations. Creates optimal server infrastructure in support of new applications by researching and recommending hardware/software technologies in support of application requirements
  • Effectively maintains all Windows/Intel systems by performing maintenance patching and application upgrades (including operating system and various applications) as needed.
  • Enhances functionality of systems by developing and modifying scripts to automate system processes.
  • Provides support to application developers/programmers by providing technical knowledge and guidance.
  • Ensures server security integrity by reviewing and implementing server policies within the system.
  • Hands on experience required on Service-Now, Remedy etc. tools. (ITIL framework preferred)
  • Participate in 24/7 on-call support for the collaboration technology environment (P1, Major Incident Management)