Patching Administrator L2


Work Experience

  • Candidate should have 5-8 years of total experience in technology
  • Minimum 3 years patching
  • Windows server 2008/2012 administrator
  • Working Experience on at least one of the following patching solutions: Ivanti Landesk Pro, SCCM, Altiris
  • Knowldge on Windows Server Update Services (WSUS)
  • Knowledge on Microsoft Cluster patching process, Microsoft Exchange server patching and Microsoft SQL server patching
  • Knowledge on VMware and ESX server infrastructure
  • Troubleshooting patching failures, boot issues, disk space issues
  • Should have Knowledge on Active Directory and Group Policy
  • Knowledge on Linux will be desirable
  • Knowledge on Storage technologies and server hardware is desirable
  • Experience with one of following ITSM Platforms is preferred: ServiceNow (preferred), ConnectWise, Remedy, HP
  • Ability to document existing and new environments
  • Ability to work on multiple programs simultaneously, with strong ability to prioritize multiple tasks and respond to emergencies, organize and schedule work effectively
  • Strong ability to understand client and management expectations and to resolve issues that may affect delivery
  • Evaluate and improve on operational process, procedure manuals, and documentation
  • Required Skills
  • Experience with patching technologies and methodologies
  • Strong verbal and written communication skills
  • Excellent organizational and interpersonal skills
  • Highly motivated, self-starter, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality solutions
  • Ability to work independently
  • Strong analytical ability, judgment and problem solving techniques with attention to detail
  • Intuitive Problem Solving and have strong decision making skills
  • Strong ability to work with teams that are geographically distributed and work across different time zones
  • Have the comfort and professionalism working with persons at all levels of the organization
  • Should be organized, motivated, self-driven and quick learner
  • Proven track record in meeting aggressive schedules and deadlines


  • Work on patching and update requests
  • Orchestrate and coordinate patching activities, including device migrations in VMware and Exchange, backup and SQL verification, and other activities relate to preparing an environment.
  • Proactively look for opportunities to streamline the processes and implement process improvements to help the team members effectively execute their tasks
  • Lead troubleshooting and root cause determination efforts and proactively identify opportunities to fix issues
  • Create reports on capacity and compliance for patching
  • Document client’s storage environments
  • Work on P1/2 incidents as required
  • Develop internal SOPs and standards for patching operations
  • Timely compile specific reports based on different metrics if required