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Service Desk 1

(INT-F209938)

Work Experience

  • andidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent
  • 1 Year minimum experience in IT service desk and technical support position
  • Customer Service oriented, resourceful and self-motivated
  • Knowledgeable in MS-Windows Environment, MS-Office and Office 365 applications
  • Excellent in English communication skills both verbal and written
  • Strong analytical and problem resolution skills
  • Able to manage tasks with minimum supervision
  • Willing to work on shifting schedule, Holiday, weekends and Night shift
  • Experience and knowledgeable in Active Directory and ticketing System is a plus

Skills

  • Answers phone calls and responds to moderately complex customer inquiries
  • Log, Acknowledge, Categorize and Prioritize all issues or request tickets
  • Assign tickets and inform the appropriate group for further troubleshooting
  • Check emails regularly and make follow up of tickets beyond SLA
  • Provide the user with the status updates as defined in SLA
  • IT support relating to technical issues involving but not limited to Microsoft’s core business applications and operating system
  • Provide technical assistance to all end-users both internal and external clients
  • Diagnose and resolve hardware and software problems
  • Perform additional task that may be assigned by the immediate supervisor

Educational Requirement

  • Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent

Role Expectations

  • TBA


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