IT Onsite Engineer L1


Work Experience

  • Willingness to work flexible hours when needed * Ability to write technical support documentation a plus * Excellent customer interface skills * Good interpersonal communication skills * Understanding of customer satisfaction principles and practices *
  • Team player * Ability to work under pressure Good organizational and time management skills * Good analytical and problem-solving skills * Maintains strong attention to detail in high-pressure situations * Strong communications skills, both written and oral


  • Provides second-line investigation and diagnosis * Resolves and closes incidents/service requests as per help desk procedures & allocated timelines * Escalates unresolved incidents/service requests within agreed timescales * Logs relevant incident/service
  • request details per help desk procedures * Communicates with client regarding incident progress * Ensures tickets are always updated until issues are resolved * Conducts hardware and software maintenance and support * Performs IMAC (Install, Move, Add and
  • Change) * Local network support and/or assists centralized Network team * Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners * Assist Asset Management Team in inventory of IT assets * Perform
  • deployment and movement of IT assets * Perform additional task that may be assigned by the immediate supervisor

Educational Requirement

  • Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent

Role Expectations

  • TBA