ORDER MANAGEMENT ANALYST

Functional overview

As an Order Management Analyst, you will be a critical part of the Company’s day-to-day and month-end close processes, reporting, and operational procedures. As a member of the broader Accounting team, the ideal candidate will be detail-oriented, a self-starter who can work independently, and meet deadlines in a fast paced environment. This role will report to the Order Management Manager. 

What you'll do at Figma:

● Onboard and invoice customers from our billing platform
● Coordinate with Sales Operations and Account Executives to validate data integrity within Salesforce
against contracts
● Address internal inquiries about billing issues
● Investigate discrepancies/reconciling items and follow up to conclusion
● Ensure internal compliance with established policies
● Ad-hoc projects as they arise

We’d love to hear if you have: 

● 2+ years of experience in order management
● Experience working for a fast-paced SaaS technology business
● Experience working with a payment processor (e.g. Stripe, Square, Paypal, etc.) and an accounting
ERP (eg. Netsuite)
● Excellent verbal and written communication skills
● Strong analytical and problem-solving skills, detail oriented with emphasis on accuracy
● Strong Excel skills