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OSS TECH I

KMC Work Location: PICADILLY STAR

Location: Taguig City, Metro Manila

Date Posted: 2022-04-08

Hiring Organization: KMC Solutions | INT-6ECB941

Career Category: Network /System / Database Administration

Functional Overview: 

 

OSS Tech 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or requests are being facilitated. 

 

Duties and Responsibilities: 

 

  • Provides first-line investigation and diagnosis 
  • Resolves and closes incidents/service requests as per help desk procedures & allocated timelines 
  • Escalates unresolved incidents/service requests within agreed timescales 
  • Logs relevant incident/service request details per help desk procedures 
  • Communicates with client regarding incident progress 
  • Ensures tickets are always updated until issues are resolved 
  • Conducts hardware and software maintenance and support  
  • Performs IMAC (Install, Move, Add and Change) 
  • Local network support and/or assists centralized Network team 
  • Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners 
  • Assists Asset Management Team in inventory of IT assets  
  • Performs deployment and movement of IT assets  
  • Performs additional task that may be assigned by the immediate supervisor 

 

Minimum Competencies:  

 

  • Excellent customer interface skills  
  • Good interpersonal communication skills  
  • Understanding of customer satisfaction principles and practices  
  • Ability to write technical support documentation  
  • Team player  
  • Ability to work under pressure  
  • Good organizational and time management skills  
  • Good analytical and problem-solving skills  
  • Maintains strong attention to detail in high-pressure situations  
  • Strong communications skills, both written and oral  

 

Minimum Qualifications: 

 

  • Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent  
  • Knowledgeable in MS-Windows Environment, MS-Office and Office 365 applications 
  • Willing to be assigned in multiple locations 
  • Excellent in English communication skills both verbal and written 
  • Willing to work on shifting schedule, Holiday, weekends and Night shift 
  • Experience and knowledge in Active Directory and ticketing systems is a plus