PATIENT SERVICE REPRESENTATIVE

Functional overview

Non- technical

Patient service representative – up to 10FTEs

0 month to 1-year experience in calling patients (US Healthcare)

Duties and responsibilities

· Update and verify patient information at every visit

· Assist patients with filling out patient history forms, consent forms, and payment contract forms

· Receive and process cash and credit card payments for medical services rendered

· Review patient accounts, identify delinquent accounts, and collect overdue payments

· Answer, investigate, and/or direct patient inquiries or complaints to the appropriate medical staff member

Minimum competencies

· Proven work experience as a Patient Service Representative or similar role

· Knowledge of medical terms and practices

· Professional manner

· Strong interpersonal and communication skills

· Meticulous attention to detail

· Proficient in Microsoft Office Suite (Word, Excel, and Outlook)

 

Minimum Qualifications

·  A high school diploma or equivalent is preferred