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KMC Work Location: CYBER SIGMA

Location: Taguig City, Metro Manila

Date Posted: 2023-08-29

Hiring Organization: KMC Solutions | XTN-CF67610

Career Category: Biotechnology / Pharmaceutical / Medical / Healthcare

Duties and responsibilities

Job Description:

• Excellent verbal and written communication skills.

• Experienced in Patient follow up both Inbound and Outbound calls with excellent listening skills.

• Completing QA audits for their processes by following the QIP.

• Providing feedback to team members on all errors with RCA.

• Participating in client calls to capture process updates and monitoring compliance with the updates.

• Identifying process gaps and maintaining a tracker for them with the mitigation plan.

• Should review the Top error trends and provide possible systematic resolution.

Minimum competencies

Excellent Verbal and Written Communication skills