QUALITY AUDITOR- PATIENT FINANCIAL SERVICES

Job Description:

• Excellent verbal and written communication skills.

• Experienced in Patient follow up both Inbound and Outbound calls with excellent listening skills.

• Completing QA audits for their processes by following the QIP.

• Providing feedback to team members on all errors with RCA.

• Participating in client calls to capture process updates and monitoring compliance with the updates.

• Identifying process gaps and maintaining a tracker for them with the mitigation plan.

• Should review the Top error trends and provide possible systematic resolution.