SENIOR NETWORK SERVICES ENGINEER

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe.  From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses.  More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.   

 

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.  

 

The Opportunity:   

ECI has an exciting opportunity for an experienced, Senior Network Services Engineer to join our Portugal team. The Senior Network Services Engineer will be part of the Managed Services team that provides 24x7 monitoring, operations and support services. The successful candidate should be a self-starter, who will proactively find and address issues and will become a leader within the Service Desk.  The individual must be comfortable working in a very fast paced, busy environment in the rapidly growing monitoring & managed services industry. 

 

This is a hybrid role with a strong preference for candidates to be based in the Lisbon area.  

 

What you will do: 

• Provide second/third level network support  
• Troubleshooting of complex LAN/WAN and firewall issues 
• Respond to network incidents and network service requests 
• Firewall configuration and troubleshooting 
• Create and follow up on tickets using ticketing and escalation procedures 

• Network monitoring and utilization reporting 
• Handle direct customer calls and raise tickets 
• Incident validation / Alarm verification (i.e. log into devices to ensure certain alarms are not false positives) 
• Collect vital stats on devices and provide reporting 
• Create and maintain detailed network documentation 

• Open cases with 3rd party vendors (ISP, Cisco TAC, Palo Alto) 
• Perform upgrades and maintenance of network devices 
• To continuously improve on their knowledge around information security as it relates to their job and identifying and preventing phishing attempts 

 

Who you are:  

• Bachelor’s Degree in related field 
• Must have at least 5 years of experience in network monitoring and support experience 
• Cisco/TCP/IP knowledge and advanced knowledge of routing, switching and troubleshooting  
• CCNA and CCNP is required 

• Palo Alto, Riverbed experience 
• Experience with Servers, routers, switches, hubs, firewalls and networking equipment  
• Experience with MPLS, Frame Relay, T1, and DSL  
• Experience with Windows 2003/2008 and Internet troubleshooting skills  
• Understanding of Virtual Private Networks  

• Previous Experience working in a Network Operations Center is strongly desired.  
• Experience with Computer Associate's Spectrum and/or HP OpenView or other enterprise management systems is desired.  
• Communication Skills 
• Team work ability 
• Task oriented 

• Wireless Networking 
• Replication 
• Connectivity (T1, DS3, MPLS, DSL, BGP) 
• Must be available to work weeknights and weekends with minimal supervision 
• Must have strong communication skills, technical writing skills, and a strong sense of responsibility. 

• Remain vigilant while continuing to maintain and enhance the overall security of Alphaserve and the client’s receiving our services. 
• Maintain awareness about the potential risks based on the environment they are operating in and the clients they are working on 

 

ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other.  In addition to working with an amazing team around the world, ECI also offers a competitive compensation package, unlimited PTO, health benefit eligibility the first of the month, pet insurance, 401K with employer match and so much more!  If you believe you’d be a great fit and are ready for your best job ever, we’d like to hear from you! 

 

Love Your Job, Share Your Technology Passion, Create Your Future Here! 

 

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!