SERVICE DESK SPECIALIST (TIER 3)

Position Summary

The Service Desk Expert (Service Desk Tier 3) is responsible for providing our clients with ‘best in class’ service for any and all desktop-related issues they may have. It is expected that the Service Desk Expert (Service Desk Tier 3) has an advanced understanding of troubleshooting and resolving issues with workstations and how they interact with other network and domain devices. The Service Desk Expert (Service Desk Tier 3) should be the final technical escalation point for any and all remote desktop-related issues and should be able to provide upskilling, documentation and innovation to the Service desk team.

 

Technical Requirements

• Moderate windows server 2012/2016 administration
• Moderate networking (DHCP, DNS, Mail Transport, IP Troubleshooting, DFS)
• Troubleshooting VPN and Citrix including administration
• Provide end-user software support on common productivity technologies such as Microsoft Office Suite, Microsoft Teams, SharePoint Online, OneDrive, Intune (Advance knowledge).
• Support and troubleshoot common mail platform and security systems such as Microsoft Azure, Exchange, Proofpoint Essentials and Mimecast (Advance knowledge).
• Provide support of Active Directory as an administrator and task such as add/remove users, password resets, Group Policy application, task scheduling.
• Understanding of e-mail and spam technologies
• Hands-on hardware experience with desktops, laptops, and mobile devices
• Familiarity with file system support including permissions, sharing, backups and restores
• Experience troubleshooting networking issues including: TCP/IP, LAN/WAN, DHCP, DNS
• Microsoft Windows 10, Microsoft Office 2016; installation, and configuration
• Android/iOS/Windows Mobile/Blackberry configuration and troubleshooting.
• Must have MDM Solutions (XenMobile, AirWatch, MobileIron)
• Virus and spyware removal
• Experience with Phishing attempts (SPF)

 

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!