
Service Desk Engineer
Location: Cebu , Cebu
Date Posted: 2021-01-05
Hiring Organization: KMC Solutions | XTN-3E27380
Career Category: Network /System / Database Administration
Functional Overview
Our client is one of the succesful Managed IT Service Provider in located in San Francisco and the East Bay, United States. They have a friendly and supportive work environment, with a hands-on leadership team. We are looking to add an experienced, professional, and personable IT Support/Help Desk Engineer to our growing team. This is a fantastic career opportunity for a proactive, highly motivated individual who wants to utilize his or her current tech skills and expand their knowledge.
Duties and Responsibilities
- At least 8 to 10 years of remote/help desk experience, ideally in a managed IT service environment
- Experience supporting end users (ideally for 10 yrs with US end users)
- Experience with ConnectWise ticketing system and/or IT Glue are a major plus
- Ability to easily troubleshoot and resolve PC and Mac-related hardware, software, operating system, email,
- printing, and network issues
- Administer Active Directory (user accounts and security groups)
- Strong familiarity with Mac OS
- Strong familiarity with Windows 10
- Experience with Microsoft Office 365 and Outlook Web Access (OWA)
- Knowledge of GSuite administration
- Ability to learn/administer apps such as Okta, OneLogin, LastPass, Citrix VDI, SolidWorks, Meraki, Zoom, Ring
- Central, JumpCloud, Slack, QuickBooks, Box, DropBox, MFA
- New Mac/PC setup and general configurations
- iPhone/Android setup, configuration, and sync-issue resolution
- Virus/malware removal and prevention
- Familiarity with an IT service ticketing system and creating IT documentation
- Excellent verbal and written communication skills
- The ability to work independently as well as with our team
- Reliable, on-time, personable, and customer-focused
- The ability to multi-task and work across a range of IT issues with various timelines and priorities
- Poise and patience during phone-based tech support and potential onsite visits
- Solid writing skills to document work completed and create/maintain IT documentation for clients
- Comfortable working with a variety of clients, other techs, and HW/SW vendors
- Energetic, able to switch gears quickly from job-to-job / task-to-task
- Desire to learn; independently and on the job
Minimum Qualification
- The ideal candidate will have solid tech skills, with the ability to quickly and efficiently triage issues.
- New computer and end-user setups
- Troubleshooting PC and Mac issues via remote login or occasional onsite visits
- Updating client IT documentation and tickets
- Contacting vendors on behalf of clients
- Reinstalling Windows/Mac OS and performing system upgrades
- Resolving malware and virus issues on Macs and PCs
- Active directory administration
- Office 365 exchange administration
- Google Suite administration
- Windows troubleshooting
- Mac troubleshooting
- VPN troubleshooting
- Cisco Meraki experience
- Office apps troubleshooting (primarily Outlook)
- General server troubleshooting
- General networking troubleshooting
- Account and computer setups
(For KMC Employees Only)