SERVICE NOW DEVELOPER

Eze Castle Integration maintains a multi-domain ServiceNow instance for the management of clients. The position will learn and understand the business requirements and plan out how to deploy and customize modules in ServiceNow to meet those business objectives. The position will also serve as a senior development resource to help progress the rest of the team and assist in development for challenging tasks.

Position Responsibilities

• Manage the planning, design, and architecture of the
• ServiceNow platform in conjunction with business stakeholders
• Oversee the Agile process for ServiceNow
• Understand the business needs and requirements as an MSP to make development of the platform successful
• Lead the testing and deployment of ServiceNow updates and new releases
• Research and document how new modules will be deployed, planning out the integrations, dependencies, and process changes needed with surrounding modules and products
• Assist in the development of new modules and function
• Develop clear and concise technical & process documentation.
• Communicate ServiceNow process, operations and capability information to all levels of management effectively.
• Work with business users to identify and refine business requirements and workflows.
• Monitor performance of the ServiceNow instance
• To continuously improve on their knowledge around information security as it relates to their job and identifying and preventing phishing attempts

Position Requirements

• 2-4 years of experience with Orchestration, Integration & Scripting experience in ServiceNow.
• ServiceNow Developer certification
• ITIL v4 certified preferred
• Experience with a multi-domain ServiceNow architecture
• Experience with ITSM, ITBM, and CSM (ITOM would be an added benefit)

• Currently deployed – Incident, Request, Change, Problem, Time, Filed
  Service, Project, Agile, Entitlement, Contract, Invoice, Expense, KB,
  CMDB
• Future Deployment – Major Incident, Asset, custom Invoice, custom
  Expense, Event Management, Notify, SalesForce integration, Call,
  Discovery

• Experience with JavaScript, XML, HTML