SUPPORT & OPERATIONS SPECIALIST

KMC Work Location: OFFSITE

Location: Taguig City, Metro Manila

Date Posted: 2023-06-15

Hiring Organization: KMC Solutions | XTN-094F315

Career Category: Call Center Operations

Position Summary:
- The Product Support and Operations Specialist is crucial in providing exceptional support to Via's partners who utilize our technology to power mobility and transportation networks. This customer-facing position focuses on building strong connections between our partners and our Product & Engineering Team, ensuring they can maximize the benefits of our technology and enhance their overall experience. It is an excellent opportunity for individuals interested in pursuing a career in product support, operations, or business development within the transportation industry.

Position Responsibilities:
- Develop a deep understanding of Via's technology, use cases, and best practices to address and resolve partners' issues effectively.
- Prioritize operational matters and provide efficient, technical, specific, and strategic responses to partner inquiries.
- Collaborate with Operations, Product, and Engineering teams to identify, report, and resolve product issues while identifying opportunities for improvement.
- Cultivate strong relationships with partners, acting as a trusted advisor and consistently delivering outstanding support.

Position Selection Criteria:
- Personal Compentencies:
  - Ability to manage multiple tasks simultaneously and take ownership of responsibilities.
  - Meticulous attention to detail and a vigilant approach to problem-solving.
  - Strong process-oriented mindset, coupled with exceptional analytical and organizational skills.
  - Demonstrated ability to think creatively and seek innovative solutions, challenging the status quo.
  - Excellent communication skills with a keen sense of appropriateness and tone.
- Technical Qualifications:
  - Minimum of 1-3 years of work experience.
  - Bachelor's Degree in a relevant field.
  - Fluency in additional languages such as Spanish, Arabic, French, Italian, Dutch, or Japanese is a plus.
  - Previous experience in a technical support role is a plus.