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KMC Work Location: CYBER SIGMA

Location: Taguig City, Metro Manila

Date Posted: 2023-06-14

Hiring Organization: KMC Solutions | XTN-8E13257

Career Category: Call Center Operations

Make your next big career move by applying as KMC Solutions' next TEAM LEADER

AGS Health, LLC (AGS) is a technology-enabled Revenue Cycle Management (RCM") company that provides financial clearance, financial management, and clinical coding solutions and services to healthcare providers and vendors across the US. AGS Health has 10,200 employees across multiple offices in India and the US. The company generates annualized revenues of over SUS 100 million. The CEO and the company have ambitions to transform from a traditional healthcare services company to an integrated technology and services organization that serves an expanded set of customer segments and offers a more diverse set of products and services.

This position is responsible for managing a team of 15-17 associates, who is responsible for performing end-to-end A/R follow-up on outstanding denials. This role involves complete interaction with the client as a SPOC (single point of contact) for all planning, strategy, pathways, and direction required to achleve or exceed client SLAs while maintaining organizational standaros and procosses

On top of your salary, here are the exciting benefits you can look forward to:

Comprehensive health benefits
HMO + 1 dependent upon hire
Training will be provided
Pioneer team in the Philippines
Work flexibly from anywhere in over 20+ workspace locations
Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
Diverse learning & growth opportunities
Accessible Cloud HR platform (Sprout)
Above standard leaves

The main responsibilities of a TEAM LEADER include:

Develop A/R strategies and action plans, which will be used to meet or exceed SLAs Work closely with the CSMs (Client Service Managers) on the process front
Attention to detail regarding all the processes and client reports
Be on top of all client emails and avoid delays. Communication should be clear and coherent
Provide deliverables within agreed timelines
Work closely with the manager to bring best-in-class ideas / innovations / process improvements
Effectively plan and control SLAs using tools from the client and AGS for execution
Continually monitor and improve the overall performance of the team
Comply with the client and organization's internal policies and procedures
Ensuring all SLAs (Collections, Productivity, Quality, TAT) across all the teams are met
Seek inputs from team members on ways to improve SLAs
Anchor and complete skip-level meetings every month
Actively acknowledge everyone's efforts, contribution, and commitment to your processes
Ensure daily team huddles/meetings are used constructively to communicate client and AGS policies and procedures
Conducting monthly one-2-one discussions and performance reviews with all team leads and desk heads and also supervising the same across all
Challenge poor performance of processes in a positive and constructive manner
Groom team members to take up bigger roles and responsibilities within AR
Be the anchor between all departments and verticals to address all process-related gaps

To apply for the role, you must have the following:

The academic qualification for this role is a graduate in any stream.
Minimum 3 years of experience in the relevant field of which a minimum of 2 years should be as an SME/QA or should have experience in leading a team

It will also be favorable if you have the following:

Excellent written and spoken English
Unflinching integrity and personal work ethics
Self-starter who strives for self and Team excellence
Attention to detail and concern for accuracy
Excellent time management skills and multi-tasking ability
Good learning and training skills
Compliant with rules and regulations