TRAVEL EXPERIENCE CONSULTANT

The Travel Experience Consultant will be in charge of all the back office tasks, to handle the activities in each destination. He/she will have to work on constant link with Guest Experience Managers.

 

The main missions of the Travel Experience Consultant are :

 

Become an expert of the destinations as well as of the hotels of the collection

 

Know perfectly the services offered by Lartisien as well as its values and advantages

 

Make the reservations for the email booking :

• Contact the hotel to check for the availability of rooms by phone or email
• Be in charge of the “upgrade verified” for the email booking

 

Send the quotes to the clients within one hour.

 

Create a database per destination

• Find the rate available to manage the transfers (including distance between airport/train station to the hotel), and car rental,
• Provide recommendations for restaurants, activities…
• Create tourist tour,
• Find suitable activities within the city to the occasion (honeymoon, anniversary, business…)
• Be aware of special events (theatre show, musical show, concert, fashion show calendar)
• Advise the clients on the activities within the hotel
• Provide information related to children

 

Book the experiences asked by the guest

 

Send a recap of the itinerary of all services booked 7 days before the arrival

 

Coordinate all the externals providers (hotels services, car rental, show…)

 

Manage all the mobile application requests

• Suggest upselling of the experience through the mobile application
• Make sure that every activity proposed is still available

 

Work closely with Guest Experience Managers and provide them all the needed information concerning the destinations and the activities within the day, to satisfy the client.

 

PROFILE

Knowledge of the luxury hospitality with a sound experience in concierge service or clients relation.

IATA certification

Good communication in both written and spoken in english

Good interpersonal skills, good customer service in a demanding environment

Excellent presentation

Very well organized

Being flexible, adjustable and enjoying the team work .