Zoom 008: Zoom Phone Porting Specialist

Taguig, NCR

KMC Solutions | XTN-A689855

Date Posted

2020-03-10

Career Category

Functional/Business Technology

Functional Overview

    Manage Project Ports from customers, CSM team, and account executives submitted to the Number Porting team.Work closely with Zoom Phone global underlying carriers to transfer numbersManage number porting fall out for all of Zoom Phone global customers.Monitor port requests and work to proactively to create a successful porting experience.Work cross functionally with internal teams to assist in any post port fall out issues to resolution.Train new Zoom Phone porting specialist as the team grows globallyAssist in training internal teams to set customer expectations

Duties and Responsibilities

  • Team player with strong interpersonal skills
  • Excellent written and verbal communication skills
  • Excellent organizational skills
  • Excellent time management skills
  • Attention to detail
  • Ability to multitask
  • Must be able to Deliver Happiness

Minimum Qualification

  • Working knowledge of VoIP industry
  • Experience with LNP processes