Zoom 010: PSO Project Engineer

Taguig, NCR

KMC Solutions | XTN-6427903

Date Posted


Career Category

Network /System / Database Administration

Functional Overview

    Zoom is seeking Project Engineer for the Professional Services Organization. The Project Engineer will be designing, deploying and supporting Zoom Phone

Duties and Responsibilities

  • Requires a Bachelors's degree in CS, MIS or its equivalent and at least 7+ years of experience designing and implementing UC/Voice solutions. UCaaS/Cloud Voice experience strongly preferred
  • Strong experience with UC and Voice best practices, process, and procedures for design, deployment and support
  • Experience with UC and Voice migrations. Experience with migrations to Cloud Voice/UCaaS strongly preferred
  • Experience configuring SBCs, trunks, gateways
  • Knowledgeable of VoIP protocols
  • Strong background and knowledge of other Cloud and Premise UC/Voice Solutions
  • Strong networking experience and a good understanding of network requirements for a UC/Voice deployment
  • Ability to Travel

Minimum Qualification

  • Participate in Zoom Phone deployment projects by gathering requirements and designing and deploying solutions.
  • Determine impact of known and anticipated business needs by reviewing system configurations in use. Research, evaluate, design, and propose solutions to meet business needs in accordance with best practices
  • Work closely with the customer, account team, other team members
  • Migrate customers from other voice solutions to the Zoom Phone solution
  • Exchange information, verbally and in writing, clearly, accurately, reliably, and timely
  • Support and Troubleshoot deployments
  • Document best practices and create deployment and support playbook
  • Experience integrating other UC and Collaboration products and solutions (Contact Center, CRM, etc.)
  • Voice or Collaboration Certifications