Zoom 019: Renewals Representative

Taguig, NCR

KMC Solutions | XTN-6B07168

Date Posted

2020-07-30

Career Category

Sales / Business Development

Functional Overview

    Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!

Duties and Responsibilities

  • At least 1 to 2 years of experience is required for this position
  • Experienced selling SaaS or Cloud solutions preferred
  • Presence and proficiency in social media such as LinkedIn is also a plus
  • Salesforce CRM, Zuora, ZenDesk, and DOMO experience preferred
  • Strong Internet research skills with excellent PC literacy (Excel, Outlook, Word, PowerPoint)
  • Strong collaboration, negotiation and relational skills
  • Customer churn forecasting, associated pipeline development and management skills are required
  • A proven track record of client satisfaction, team work, and cross functional collaboration
  • Demonstrated excellence in Presentations skill with ability to build relevant, strategic messaging in a customer meeting setting
  • Must have strong verbal skills with consultative professional business acumen
  • Must be detail oriented, organized, ethical, responsible, & self-motivated

Minimum Qualification

  • Engage customers about their renewal, with the goal of retaining as much business as possible
  • Engage customers who may be at risk of cancelling due to customer satisfaction issues and/or threat of competitor
  • Evaluate accounts that have been flagged as at risk based on usage metrics, and facilitate internal conversations to drive customer retention
  • Keep up to date notes are large risk situations for proper forecasting
  • Other operational tasks that are related to the Renewal’s team day to day business
  • Effectively work cross functionally with Sales, Engineering, Support, and Executives

Minimum Competencies

  • BA/ BS or equivalent experience