Zoom 032: Sr. Compliance/Audit Specialist

Location: Taguig , NCR

Date Posted: 2020-08-26

Hiring Organization: KMC Solutions | XTN-85FB925

Career Category: Network /System / Database Administration

(For KMC Employees Only)

Functional Overview


Duties and Responsibilities

  • Coordinating and managing Zoom customer-facing tasks and requests, including:
  • Completing, reviewing and/or editing security, risk and/or compliance questionnaires and contracts;
  • Planning, scheduling and managing customer audits and/or risk assessments (remote and onsite);
  • Scheduling, participating and leading meetings with customers and prospects to discuss Zoom’s security and/or compliance posture, as well as address any questions related thereto;
  • Reviewing contractual requirements related to security and compliance;
  • Responding to external and internal requests for information related to data security, data protection, and Zoom compliance regulations.
  • Managing and updating content database of customer-facing responses.
  • Striving to ensure that customers have the right information. This information must be customer-facing and must be presented clearly and concisely.
  • Producing high-quality detailed documentation to internal and external parties, while managing sensitive or confidential information.
  • Project management.
  • Contributing to updates and origination of Zoom compliance policies and procedures.
  • Reviewing compliance requirements and translate into actionable requirements.
  • Collaborating with cross-functional groups such as sales, legal, security, marketing, customer advocacy, operations, and product engineering to enhance processes.
  • Recognizing opportunities for addressing issues, risks, and exposures.
  • Working with stakeholders to ensure that compliance considerations can be incorporated without disruptions to innovation.
  • Management and coordination of various security and/or compliance projects, as directed by the Zoom Head of Compliance.
  • Maintaining current knowledge of applicable federal and state laws and accreditation standards, and monitor advancements in compliance technologies to ensure organizational adaptation and compliance.
  • Periodically revise the compliance program in light of changes in laws, regulatory or company policy.
  • Internal due diligence risk assessments on Zoom’s vendors.
  • Internal auditing:
  • Conduct and manage internal audits in line with the business, customer and management system requirements;
  • Determining audit scope and developing audit execution plans;
  • Liaising with external parties, coordinating and facilitating audit activities;
  • Effective management of corrective and preventive action plans;
  • Creating, reviewing and scheduling audit cycles with respective business owners;
  • Performing testing of internal controls and conducting reviews of internal controls to assess the effectiveness of current internal controls.

Minimum Qualification

  • Bachelor’s degree or relevant experience in technology project management;
  • 3-5+ years of experience in a technology project management capacity;
  • Superior written and verbal communication skills, with a keen eye for detail
  • Proven ability to quickly learn and understand complex topics;
  • Understanding of basic cybersecurity concepts;
  • Previous experience writing documentation and procedural materials for multiple audiences;
  • Experience managing security projects and technology implementations;
  • Ability to work both independently and in a team-oriented, collaborative environment;
  • Ability to work extended or non-traditional hours on occasion to support emergency situations;
  • Familiarity with compliance and security frameworks preferred (e.g.,SOC 2, NIST 800-53, ISO 27001)

Minimum Competencies

  • N/A

(For KMC Employees Only)