Zoom 071 : Sales Manager - Small Medium Business (NA Region)

Taguig, NCR

KMC Solutions | XTN-9CAC225

Date Posted


Career Category

Call Center Operations

Functional Overview

    Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!We are looking for a Sales Manager to oversee our VAST (Valued Added Service Team also known as Account Management) team in the Small Medium Business vertical to join our Manila, Philippines team. In this role, you will be building and managing a team of Account Executives; this position involves working with small business customers (employee count of 11 to 250) to provide them the right Zoom services that meet their video and online meeting needs.

Duties and Responsibilities

  • Responsibilities:
  • Meet or exceed sales and product objectives
  • Lead a team of account managers to develop and maintain business within existing accounts (install base)
  • Manage complex sales situations and sales campaigns
  • Help team identify upsell opportunities within their accounts and additional areas where Zoom can positively impact their business
  • Assist on client demos/ presentations, quotes/ proposals, and Quarterly Business Reviews (QBRs)
  • Conduct high-level conversations with C-Level and VP -Level Executives to address business needs
  • Work closely with parallel teams to streamline processes and improve workflow
  • Deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions, while creating satisfied customers
  • Help resolve client issues in a timely and thorough manner; escalates issues to manager as appropriate
  • Keep informed of product line, competition and industry trends that may impact client business activities

Minimum Competencies

  • Requirements:
  • 3-5 years of Account Executive experience in a Technology company
  • Direct SaaS/ Cloud selling experience SaaS video or web conferencing solutions selling experience preferred
  • Presence and proficiency in social media such as LinkedIn preferred
  • Strong collaboration and relational skills
  • Business forecasting, pipeline development and management skills are required
  • A proven track record of closed sales, client satisfaction, & team workMust have strong verbal skills with consultative professional business acumen
  • Must be detail oriented, organized, ethical, responsible, & self-motivated
  • Salesforce CRM experience preferred
  • Strong Internet research skills with excellent PC literacy [Excel, Outlook, Word, PowerPoint]
  • BA/ BS or equivalent experience
  • Willing to work night shift (US hours)