Should Your Business Offshore Account Management? Advantages of Offshore Account Management and Client Services
Client service and account managers maintain relationships with customers and clientele, which means they have a direct impact on your reputation and your bottom line. While these essential roles are necessary, the dynamics are changing as many organizations are turning their attention to offshoring in the Philippines due to the abundance of account management talent located in the region.
Offshoring account managers not only reduces costs but improves relationships with customers because you’ll be able to have faster response times, around-the-clock support, and more resources to better serve clients.
KMC Teams wants you to make the best decision for your organization, so we’re here to provide all the information you need about account management and client service outsourcing in the Philippines.
What is Client Service and Account Management Offshoring?
Client service specialists and account managers provide support for your customers. They handle client inquiries, provide customer support, authorize refunds, maintain correspondence, and, in some cases, even encourage upsell opportunities. Because of these tasks, the position requires exceptional people skills, attention to detail, and training in communication and sales.
When you take account management offshore, it simply means that you get help from skilled laborers in another country. The Philippines is the perfect spot for offshore client service due to their English proficiency and abundance of skilled laborers.
Why Should You Offshore Client Service and Account Management?
Your in-house team only has so much time, which can make it hard to provide top-tier client support. However, adding new employees for better client engagement is expensive and the talent pool is shallow.
These problems can be resolved by client service offshore teams as long as you have a partner like KMC Teams to find reliable, skilled, and culturally aligned talent to fulfill those duties. Not only that, but KMC is a true partner, offering EOR services so you can have peace of mind that your business is compliant and that payroll, benefits, and other essentials are properly taken care of.
Benefits of Offshoring Your Client Service and Account Management Teams
There are various benefits of offshore account management professionals including reduced costs, around-the-clock support, and better client services.
Cost Savings
Offshore account management candidates are available for a significantly lower salary. Plus, it coincides with lower operational costs as well, which is why KMC can reduce costs by as much as 70%.
24/7 Support
By leveraging offshore client service teams, you can provide your customers with around-the-clock support, no matter where in the world they are located.
Improved Client Service
With more resources dedicated to customer engagement, you can respond to inquiries more rapidly, offer more comprehensive support, and improve overall customer service.
Ensuring Compliance
With offshore teams handling client accounts, you can ensure compliance, resolve problems, and develop strategies. Plus, they can cooperate with your HR and legal teams both offshore and in-house.
Identifying Opportunities for Growth
Dedicated client service positions can develop surveys that capture client information, boost marketing with extra data, and inspire repeat business with a better understanding of customer personas.
Risk Mitigation
While offshoring Client Service and Account Management has all these benefits, it still comes with risks like tax compliance and data security. Getting an EOR mitigates all tax and legal risks and having KMC as your partner ensures your data is secured.
Book a free consultation with KMC to start saving money, enhancing your business, and mitigating risk with full-service EOR and account management offshoring solutions.
Examples of Client Service and Account Management Jobs That You Can Offshore
KMC Teams can fill any account management or client service roles you need, but these are some of the roles offshore talent can fulfill.
Client Engagement Services
Engaging with clients, making sure they are well taken care of, and personalizing experiences for customers can boost your reputation, encourage more sales, and help retain clients.
Account Management
Offshore account management can keep accounts organized and act as a liaison between your business and your customers. This helps maintain strong relationships that fuel growth for your organization.
Client Success Management
Foster long-term relationships with the help of client service management. They will also identify opportunities for upselling and cross-selling to boost revenue without straining your resources.
Client Service
Similar to account management, client service representatives maintain interactions between your business and customers. Offshore talent can specialize in sales, software, healthcare, or other areas.
Reputation Management
A reputation manager will help you encourage positive reviews, leverage feedback, and, ultimately, elevate your reputation. This can be beneficial for long-term growth and overall marketing strategy.
List of Client Service and Account Management Roles We Can Hire For You
- Client Service Engagement
- Client Services Manager
- Account Manager
- Account Officer
- Client Success Specialist
- Reputation Management Specialist and many more
In addition to these specific roles, KMC Teams can hire any Client Service / Account Management-related roles that your company needs from our pool of over 5 million candidates. We specialize in Account Management Outsourcing, matching reliable candidates to your specifications and needs.
