Flexible by Design: How Crescendo AI Built Its Philippine Headquarters with KMC

For Crescendo AI, growth in the Philippines didn’t begin with a long testing phase. It began with confidence. What started as a two-seat team quickly evolved into a 44-strong Philippine operation, supported by workspaces that could scale at the same pace as the company itself. From early market entry to becoming a regional headquarters, KMC provided the secure, compliant, and flexible environment Crescendo AI needed to grow without friction.

About Crescendo AI

Crescendo AI is a San Francisco–based, AI-native customer experience platform that blends advanced artificial intelligence with human expertise to power contact-center operations and deliver guaranteed outcomes. Operating at the intersection of CX, BPO, and AI, the company automates customer support across channels with high accuracy while maintaining enterprise-grade quality, security, and scalability.

Business Context

As Crescendo AI expanded as a startup, entering the Philippine market was a strategic decision made with clarity. Leadership knew early on that the country—and the right workspace partner—would play a critical role in scaling the business.

The goal was not simply to secure office space, but to establish a base that could support rapid hiring, strict data and security requirements, and enterprise clients from day one.

The Challenge

Building an AI-driven CX and BPO operation in the Philippines meant addressing several operational realities at once:

The need for fast move-in to support immediate team growth

Accessible office locations aligned with return-to-office schedules and talent availability in central business districts in the Philippines

Secure, compliant environments suitable for enterprise clients, audits, and certifications

A preference to avoid managing design, furniture, and IT setup internally

Business continuity as headcount expanded across sites

Crescendo AI required more than flexibility—it needed a partner capable of supporting long-term scale.

The KMC Solution

Crescendo AI established its Philippine footprint across multiple KMC locations, using workspaces at KMC Zeta Tower, SM North EDSA Tower 1, and KMC Four/NEO with 19 seats, while maintaining 25 dedicated seats at KMC CyberSigma, its current headquarters. This multi-site setup allowed the company to scale smoothly from a two-seat team to over 44 employees across several locations without disruption or relocation, all within the KMC ecosystem.

All KMC sites supporting Crescendo AI are housed in Grade A buildings and operate within ISO-certified environments, built to meet the standards of enterprise CX and technology companies. Each location is backed by dedicated server rooms, onsite IT management, and KMC’s Never-Go-Down Network, delivering up to 8 Gbps internet speed to ensure reliability, data security, and uninterrupted operations.

Security, compliance, and IT resilience were central to the partnership. As both a BPO and a technology company, Crescendo AI holds industry certifications and undergoes quarterly audits, with KMC sites included in every inspection.

Beyond compliance, Crescendo AI highlighted the balance of professional design and everyday comfort, supported by dependable IT systems, onsite teams, and responsive after-sales support—describing the relationship as collaborative rather than transactional.

Access to shared amenities further reinforced flexibility. Boardrooms, complimentary huddle rooms, wellness and exercise areas, and adaptable coworking spaces allowed teams to work, train, and host clients without operational friction.

Implementation & Ongoing Support

Crescendo AI first moved into KMC in 2019 and continues to scale within the KMC community today. With onsite IT, admin, reception, and facilities management, the company has been able to request temporary office expansions, interview rooms, and short-term workspace needs without interruption to daily operations.

Results & Impact

The partnership delivered measurable and strategic outcomes:

Headcount growth enabled: 2 → 44 employees

Zero compliance issues across quarterly audits and certifications

Faster time to market with no setup delays

Business continuity through access to multiple KMC locations in key CBDs

Improved employee experience through flexible space use and wellness amenities

Operational resilience proved especially valuable during weather disruptions, as teams could shift between locations to maintain continuity.

Strategic Value Beyond Space

Crescendo AI regularly brings partners and clients into its KMC offices for one- to two-week training programs, leveraging conference facilities and shared spaces without needing temporary builds or external venues. When global clients explore the Philippines as an expansion destination, KMC offices often become part of the conversation.

According to Vicky Moreno, Vice President of Global Workplace at Crescendo AI:

“Whenever we get a new client interested in the Philippines, I bring them here [at KMC CyberSigma] or to our other offices.”

Equally important, Crescendo AI emphasized the people behind the experience—from floor teams to management—describing KMC as consistently welcoming, helpful, and aligned with their own values.

Conclusion

From a two-seat startup to a 44-person Philippine headquarters, Crescendo AI’s journey highlights what’s possible when workspace flexibility, security, and scale come together. With KMC, Crescendo AI gained a partner that removed operational friction, supported compliance, and adapted as the business evolved.

For CX, BPO, and technology companies entering the Philippine market, Crescendo AI’s experience offers a clear takeaway: when your workspace grows with you, growth becomes easier and more sustainable.