Tailored Management: From Serviced Office Starter to a Custom-Built Cebu Headquarters

Some expansions begin with a desk; others begin with a vision. For Tailored Management, their entry into the Philippines started with a modest 25-seat serviced office at KMC Skyrise 3B in Cebu IT Park, but within a year, that footprint transformed into a custom-built, 125-seat headquarters designed end-to-end around their global brand standards.

This is how KMC helped a recruitment solutions company scale from a shared workspace into a branded, purpose-built HQ—without the need for multiple vendors in-country design team or project management support from the client.

About Tailored Management

Tailored Management is a U.S.-based Recruitment Process Outsourcing (RPO) and global talent solutions provider, founded in 2009 and trusted by enterprise organizations across the world. Known for delivering compliant, high-quality talent solutions, they expanded to the Philippines in 2023 to deepen their global delivery capability.

Their goal: Build a Cebu team that could operate with the same performance, branding, and experience as their teams in the United States—without establishing a local project, design, or facilities management department.

The Challenges

As Tailored Management rapidly expanded from 25 to 125 seats, their Cebu operations reached a pivotal point: they needed a purpose-built headquarters that could scale with them and faithfully reflect the standards of their U.S. office. Their growth wasn’t a limitation of their serviced office—it simply marked the moment they were ready for a dedicated, branded space.

Four key needs emerged:

1. A headquarters designed around their workflow

Their expanding RPO teams required larger desks, custom layouts, workflow-specific zones, and furnishings tailored to their operational processes—features that naturally called for a purpose-built environment.

2. Full replication of their U.S. brand identity

Consistency across continents was essential. The Cebu office needed to mirror their U.S. headquarters in design, color palette, layouts, and overall experience to maintain cultural alignment and reinforce client confidence.

3. Exclusive access and operational control

With higher headcount and more internal activities, Tailored Management needed dedicated meeting rooms, secure work areas, an exclusive pantry, and event-friendly spaces—amenities that support a true headquarters environment.

4. A turnkey buildout without local oversight

Without an in-country project management team to supervise construction, sourcing, IT setup, and compliance, they required a partner capable of delivering everything end-to-end.

These weren’t obstacles—they were signals that Tailored Management had outgrown a starter space and was ready for a custom headquarters. A Built-to-Suit (BTS) solution became the natural next step in their expansion journey.

How KMC Helped Tailored Management Scale to a Branded Headquarters

KMC proposed a fully turnkey Built-to-Suit headquarters at KMC Skyrise 3B—designed, constructed, and managed entirely by KMC in close collaboration with Tailored Management’s U.S. leadership.

A Fully Custom 1,050 sqm Build Designed Around Their Brand

KMC sourced Tailored Management’s U.S. brand book, design guidelines, and layout preferences to recreate the HQ experience in Cebu. The workspace included:

Private boardrooms and meeting rooms built to U.S. specs

A dedicated pantry and collaboration zones

Sleeping quarters for shift-based teams

Brand-aligned interiors and environmental graphics

Fully exclusive access to all amenities for privacy and cultural cohesion

Complete IT infrastructure, security, and compliance handled by KMC

Hands-on Collaboration With Weekly Cross-Border Progress Meetings

With no local project managers, KMC stepped in to manage every detail—from sourcing and construction to timeline governance and design approvals.

Fast Delivery With Zero Client Burden

April 2023: Began with a 25-seat serviced office

December 2023: BTS contract finalized

March 2024: New 125-seat BTS office went live

A full headquarters delivered in under six months, despite cross-border coordination.

Results: What Tailored Management Achieved With KMC

A Transformation Measured Both in Scale and Impact

25 seats → 125 seats in just one year

1,050 sqm custom headquarters delivered under six months

Zero needs to juggle multiple local vendors, project managers, or design teams.

Full global brand continuity, mirroring their U.S. headquarters

Improved employee experience through exclusive amenities and larger workspace configurations

Elevated client impressions, turning the Cebu office into a showcase space for talent and partners

Operational efficiency backed by full IT, compliance, and ongoing support by KMC

The new space not only improved workflows—it strengthened culture, identity, and long-term team cohesion.

Conclusion: A Blueprint for How Fast-Growing RPOs Scale in the Philippines

Tailored Management’s Cebu journey proves that fast-growing global companies can build headquarters-quality spaces in the Philippines without carrying the operational burden. Through KMC’s Built-to-Suit model, they gained the identity and control of a custom HQ, the speed and simplicity of a fully managed solution, and a partner capable of aligning with global standards and delivering at scale. For RPOs and talent solutions providers expanding into the Philippines, Tailored Management’s experience demonstrates a powerful truth: with the right workspace partner, scaling isn’t just faster—it becomes seamless, strategic, and fully aligned with your global brand.