Inchcape: Building a High-Velocity Global Business Services Hub With KMC

Some companies expand steadily. Others accelerate. For Inchcape, one of the world’s largest automotive distribution and retail groups, expansion into Manila required a partner capable of delivering at the same speed as its Asia Pacific growth strategy. What began in 2025 as a small 7-FTE entry rapidly evolved into one of the fastest-scaling Global Business Services (GBS) hubs in the KMC network—fueling momentum, talent attraction, and operational excellence in record time.

Who Inchcape Is

Inchcape is one of the world’s largest automotive distribution and retail companies, headquartered in London and operating across more than 40 markets. Backed by Inchcape Digital Services, the company is expanding its global footprint by establishing a strong Asia-Pacific GBS hub in Manila—a hub designed to support rapid growth, operational excellence, and digital transformation across the region.

To activate this strategy, Inchcape needed a workspace partner who could deliver speed, scale, and a premium environment suited for a global enterprise.

The Challenges

Entering the Philippine GBS market came with several strategic requirements:

1. Finding a location competitive enough for fast, high-quality hiring

They needed a premium business district that would attract top-tier GBS and BPO talent.

2. Securing a modern space capable of supporting hypergrowth

Their workforce was expected to scale fast—starting at 7 FTEs in 2025 with projections reaching 110 FTEs by 2026. The environment had to be flexible, modern, and collaboration-ready.

3. Meeting extremely compressed timelines

Inchcape approached KMC in late July and needed a fully operational office by the first week of August—less than 30 days.

4. Ensuring consistency and professional-grade experience for global leadership

The workspace needed to meet multinational standards—design, amenities, service delivery, and employee experience.

5. Reducing administrative friction for their GBS leadership team

With a lean on-ground team, they needed a partner to handle facilities, IT, onboarding access, and day-to-day support.

These weren’t simple requirements—they demanded precision, responsiveness, and frictionless execution.

How KMC Helped: A Workspace Ecosystem Built for Enterprise Speed

1. The Strategic Advantage of KMC Four Neo, BGC

After evaluating multiple locations—including KMC Uptown Place Tower 2—Inchcape chose KMC Four Neo in Bonifacio Global City, one of the country’s strongest talent markets. The 2,500 sqm space offered modern interiors, collaborative zones, and the atmosphere expected from a global headquarters.

2. A Fully Operational Workspace Delivered in < 30 Days

KMC activated everything—seat provisioning, IT infrastructure, onboarding access, admin setup, facility readiness—within the tight deadline. Inchcape described the process as “so smooth” they were able to focus purely on hiring and operational ramp-up.

3. Access to KMC’s Full Manila Ecosystem

Teams gained the ability to use meeting rooms, coworking floors, lounges, training rooms, and wellness spaces across multiple KMC locations across the central business districts—not just at Four Neo. This boosted engagement, learning, and collaboration.

4. A Professional-Grade Experience Validated by Global Leadership

During visits from Inchcape’s UK head office, the workspace was praised as “highly professional” and aligned with global expectations from lobby to meeting rooms.

5. Administrative Support That Removes Operational Burden

KMC’s concierge, IT, facilities, and on-ground staff handled day-to-day details—giving Inchcape’s GBS leaders the bandwidth to focus on team culture, capability building, and rapid scaling.

Results: A High-Performing, High-Growth GBS Hub

Rapid Seat Growth (Figures)

7 FTEs → activation

59 FTEs → early expansion

68 FTEs → current workforce

110 FTEs by 2026 → projected target

A Fully Operational Office in Under 30 Days

KMC delivered complete workspace readiness within an enterprise-level timeline.

2,500 sqm of Modern, Collaborative Workspace at KMC Four Neo

Designed for movement, engagement, and culture-building.

Access to KMC’s 30+ Locations

Enabled hybrid collaboration, training, and team mobility.

Operational Continuity & Leadership Confidence

Global executives validated the workspace as aligned with multinational standards.

A Scalable Environment Built for Future Growth

Ready for team expansion, function layering, and long-term GBS maturity.

“KMC has been really a good provider to us—not just a provider but a partner. Most of them are giving us advice and suggestions based on their experience supporting companies that grow from small teams into larger operations.”

- Michael Paulino, Head of Global Business Services of InchCape

Conclusion

Inchcape’s growth story underscores a simple truth: when global companies enter fast-scaling phases, the right workspace partner can become a catalyst for operational success.

In just a few months, Inchcape built a thriving GBS hub in Manila—powered by access to top talent, a modern collaborative workspace, and a partner capable of delivering speed, quality, and strategic guidance.

For multinational firms looking to scale into the Philippines, Inchcape’s experience offers a blueprint and proof that with KMC, even the most ambitious growth targets can be achieved with confidence and momentum.