The Ultimate Guide to Outsourcing Customer Service in 2024: A Strategic Playbook for CEOs and Business Owners

Outsource your customer service. It’s no longer just a cost-cutting measure; it’s a way to accelerate growth, improve customer loyalty, and streamline operations.

Here’s the most in-depth guide on how you can make customer service outsourcing a game-changing decision for your business.

Let’s take a step back and dig a little deeper. On the surface, customer service outsourcing seems like a simple exchange: you hire an external team to handle customer interactions, saving time, money, and resources. But in 2024, it’s so much more than that. It’s no longer just about having a call center on the other side of the world. The entire ecosystem of customer service outsourcing has evolved—radically.

Today, outsourcing isn’t confined to traditional voice support anymore. It’s omnichannel, encompassing live chat, social media, email, SMS, and even AI-powered interactions. That’s right—your outsourced customer service could include everything from handling simple queries over chatbots to predicting customer needs before they even make contact. This transformation means that businesses are not just farming out tasks—they are enhancing and streamlining their entire customer service architecture.

Here's the key: by outsourcing in 2024, you’re not only tapping into external labor—you’re plugging into a global infrastructure of talent, technology, and tools that would take years (and a significant capital investment) to build internally. The world is changing, and so is the customer’s expectation for how businesses respond to their needs.

When considering how to outsource customer service, it’s essential to understand the two primary models: Business Process Outsourcing (BPO) and Employer of Record (EOR). Each offers unique benefits, but they serve different business needs. BPO is the traditional choice for businesses looking to outsource customer service operations, often providing cost savings and a straightforward setup. However, it comes with limitations, especially around control and brand alignment.

On the other hand, EOR offers a more integrated approach, allowing businesses to maintain full oversight of their customer service teams while removing the complexities of managing legal and HR tasks. This model is ideal for companies looking to expand globally without sacrificing quality or control over customer interactions. Let’s explore the differences between BPO and EOR to help you determine the best path for your business.

Business Process Outsourcing (BPO)

BPO involves hiring an external team to manage customer service, typically through a third-party provider that handles multiple clients. While it offers cost savings and a quick setup, it often leads to less control and visibility over your customer service operations.

Employer of Record (EOR)

EOR takes outsourcing to a new level. Instead of relinquishing control, EOR allows you to maintain direct oversight of your customer service team while offloading legal, compliance, payroll, and HR responsibilities to the EOR provider. It’s particularly useful when expanding internationally, as it handles all local employment laws and regulations.

Let’s be clear: the old narrative of outsourcing being purely about cost savings no longer tells the whole story. Sure, it reduces operational overhead, and yes, it’s financially smart. But the more critical question is: What do you gain beyond the bottom line?

1. You Gain Access to Specialized Talent

Outsourcing today gives you access to expertise you don’t have internally—without the hassle of recruitment or training. Think about it. You need a multilingual team? Done. You want a team that can handle peak periods, or navigate multiple time zones? Easy. You don’t need to figure out how to build the capability from scratch. Your outsourcing partner has already solved that puzzle.

This isn’t just about filling seats with warm bodies—it’s about capability. Imagine you run an e-commerce business and suddenly need a team proficient in live chat and social media support to handle inquiries in real time. Building that infrastructure internally would take months, if not years. Outsourcing? You’re up and running in weeks.

2. You Scale—Without the Baggage

One of the greatest advantages of outsourcing in 2024 is the ability to scale at will. You want to expand your operations across time zones or add a new support channel like WhatsApp or Facebook Messenger? Done. You can scale your customer service operations up or down without being weighed down by the complexities of hiring, training, and HR management. This flexibility is invaluable in a market that shifts so quickly.

Think about it: a traditional in-house model locks you into rigid staffing structures. You hire when times are good and struggle to downsize when things slow down. Outsourcing flips this paradigm. You’re no longer stuck managing the logistics of hiring or laying off—it’s dynamic, flexible, and responsive to your exact needs.

3. You Get Access to Technology—Without the Upfront Investment

When you outsource customer service today, you’re often tapping into your partner’s cutting-edge technology stack. This could include everything from AI-driven analytics that improve response times to automation tools that streamline repetitive tasks. It’s like getting access to the best tools in the market—without the hefty price tag.

How many businesses can afford to invest in AI that predicts customer behavior and flags opportunities for proactive service? How many have the resources to build an omnichannel system that integrates social media, email, and live chat into one seamless interface? The answer is: not many. But when you outsource, you’re not only getting the talent—you’re accessing the tools and tech that make modern customer service possible.

4. You Focus on Core Competencies—Let Experts Handle the Rest

Most businesses don’t start with the goal of building a customer service empire—they’re focused on their core product or service. Customer service is a necessity, yes, but it’s not the reason you’re in business. Outsourcing allows you to delegate non-core functions to professionals who specialize in it.

It’s like this: outsourcing customer service lets you stay in your lane. It allows your internal team to focus on innovation, strategy, and growth, rather than being bogged down in the day-to-day minutiae of managing customer inquiries.

Why Now?

In 2024, the stakes are higher. Your customer services is being used by largest technology companies in the world: the Amazons, the Googles, the Apples of the world, who have set the bar so high for customer experience.

This evolution in expectations means that outsourcing is no longer an option; it’s a necessity for businesses that want to stay competitive and scale globally. Whether it’s by using an Employer of Record (EOR) to quickly scale compliant international teams, or by leveraging AI-powered omnichannel platforms that transform how you deliver customer support, outsourcing is about empowerment—not just cost-cutting.

You’re not outsourcing to save money; you’re outsourcing to create a better, faster, more intelligent service experience.

To ensure that we cover every potential benefit in detail, let’s break it down further:

1. Cost Savings, With Long-Term Value

Outsourcing has always been about reducing costs. However, in 2024, the cost savings are more significant than ever, especially as inflationary pressures rise in the U.S., Europe, and Australia. By outsourcing, you can save anywhere between 40-70% on labor costs while maintaining or even improving the quality of service.

Instead of only thinking about immediate savings, the long-term value is even more impressive. By reducing overhead costs, businesses can reinvest in core areas like product development, marketing, or expanding their footprint.

2. Global Talent and 24/7 Availability

Today’s customer service landscape is global, and businesses need to meet customers’ expectations for around-the-clock support. Outsourcing to regions like the Philippines, India, and Eastern Europe allows businesses to provide 24/7 service without forcing internal teams to operate at odd hours.

Additionally, global outsourcing allows access to specialized talent pools that may not be available locally. For example, Colombia and Mexico offer bilingual (English-Spanish) support that can service the growing Hispanic market in the U.S. In regions like Eastern Europe, you gain access to multilingual support—with agents fluent in multiple European languages, helping companies expand into new markets with ease.

3. Focus on Core Competencies

When your internal team no longer needs to handle routine customer queries, they can focus on your company’s core mission. This shift enables innovation, strategic thinking, and better allocation of resources. Instead of managing day-to-day customer complaints, your top talent can now focus on high-value tasks that push your business forward.

4. Scalability to Meet Demand

Scalability is one of the biggest advantages of outsourcing. During high-demand seasons—whether it’s Black Friday or a new product launch—you can easily scale up your customer service operations without the massive overhead of hiring, training, and managing additional in-house staff. Outsourced teams are trained to handle surges in customer interactions seamlessly.

On the flip side, during slower periods, you can scale down your outsourced operations, ensuring you’re not overextending your budget. Flexibility is key for businesses looking to manage resources efficiently.

5. Improved Customer Experience and Satisfaction

Quality customer service is about more than fast response times—it’s about delivering a personalized, empathetic experience that leaves customers feeling valued. Outsourcing partners often have the training, tools, and technology to ensure your customers receive consistent, high-quality service. In fact, 73% of customers say they will remain loyal to a brand if they have excellent customer service experiences (Zendesk, 2023).

Using analytics, AI tools, and customer insights, outsourced providers can even predict customer needs, creating proactive service models that reduce friction points and enhance satisfaction.

To make the most out of outsourcing, there are several critical factors you need to consider—let’s break these down in detail.

1. Understanding Your Customer Base and Service Needs

Before you even begin looking for an outsourcing partner, you need a clear understanding of who your customers are and what kind of service they need. Are your customers primarily tech-savvy Millennials who prefer live chat or WhatsApp? Do you need bilingual support in multiple regions?

Think about the types of interactions your customer service team handles:

• Simple inquiries (e.g., order status or FAQs)

• Complex support (e.g., troubleshooting technical issues)

• Sales-related queries (upselling or cross-selling opportunities)

The more detailed you are in assessing your needs, the better you’ll be at finding a partner that can meet your specific requirements.

2. Choosing the Right Outsourcing Partner

Not all outsourcing partners are created equal. When evaluating potential partners, look beyond price. The lowest cost may not translate to the highest quality. Instead, focus on partners who align with your brand values and can scale with your business.

Ask potential partners:

• Do they have experience in your industry?

• What security protocols are in place (GDPR, ISO 27001)?

• Can they handle your specific customer base, including language, industry, or geographic needs?

Consider case studies and client testimonials as well. A good partner will have documented success stories with companies similar to yours.

3. Data Security, Privacy, and Compliance

In 2024, data security concerns are more pressing than ever, with cyberattacks on the rise and new data privacy regulations continually being implemented. Whether you're outsourcing within your home country or overseas, ensure that your partner complies with the necessary data protection standards like GDPR, HIPAA, or SOC 2 for financial data.

Make sure they have robust security policies in place, including encryption, restricted access, and regular audits to ensure the protection of customer information. This not only safeguards your customers but also protects your company from reputation damage due to data breaches.

4. KPIs and Continuous Improvement

Set clear Key Performance Indicators (KPIs) from the beginning. This should include metrics like:

• First Response Time (how quickly agents respond to customer inquiries)

• First Contact Resolution Rate (how often issues are resolved in the first interaction)

• Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS) to measure loyalty.

By establishing these KPIs, you create a baseline for success. Regular reviews and feedback loops with your outsourcing partner ensure continuous improvement, so performance gets better over time.

In 2024, outsourcing is a global phenomenon. While many countries offer cost-effective solutions, a few stand out for their workforce readiness, language proficiency, and infrastructure. Here are the top countries where businesses are outsourcing customer service operations, along with data and notable companies leveraging these destinations.

1. The Philippines: The World Leader in Customer Service Outsourcing

• Workforce Size: As of 2023, the Philippines Business Process Outsourcing (BPO) industry employs approximately 1.3 million workers, with customer service being one of the largest segments.

• Notable Companies:

• Amazon: The e-commerce giant has a significant customer service presence in the Philippines, leveraging the country’s strong English proficiency and customer-centric workforce.

• Telstra: Australia’s largest telecom provider uses the Philippines for customer service support to cover both its technical support and billing inquiries.

• HSBC: The global banking giant outsources a large portion of its customer service and back-office operations to the Philippines.

• Why It’s a Top Destination: The Philippines offers a highly educated, English-speaking workforce with a cultural affinity to Western markets. The country has solidified its reputation as the world’s outsourcing capital for customer service due to its strong government support for the BPO sector and a consistent talent pipeline from universities.

2. India: A Longstanding Outsourcing Powerhouse

• Workforce Size: India has over 4.5 million workers in the broader outsourcing sector, including customer service, technical support, and IT services.

• Notable Companies:

• Microsoft: The tech giant outsources a significant portion of its technical and customer service operations to India.

• Dell: The computer hardware company handles both customer service and technical support through its India operations.

• American Express: The financial services corporation has a long history of outsourcing customer support to India.

• Why It’s a Top Destination: India has a large pool of highly skilled, English-speaking talent. Known for its strong IT infrastructure and expertise in handling complex technical support, India is ideal for companies needing a combination of customer service and technical troubleshooting. Moreover, India’s vast population provides a scalable workforce, which is essential for businesses with fluctuating demand.

3. Mexico: Nearshore Outsourcing for North American Companies

• Workforce Size: Mexico’s outsourcing industry employs over 750,000 people, and it continues to grow rapidly.

• Notable Companies:

• AT&T: The telecom giant outsources customer support services to Mexico, benefiting from geographic proximity and Spanish-English bilingual capabilities.

• Uber: Uber utilizes Mexican call centers to handle customer service and driver support across North and Latin America.

• Best Buy: The U.S.-based retailer outsources customer service to Mexico to manage both Spanish and English-speaking customers.

• Why It’s a Top Destination: Mexico offers a strategic nearshore option for North American companies due to its proximity, similar time zones, and a bilingual workforce fluent in both Spanish and English. The growing tech infrastructure and the ability to provide culturally aligned customer service to both the U.S. and Latin America make it an attractive outsourcing destination.

4. Colombia: A Rising Star in Outsourcing

• Workforce Size: Colombia’s BPO sector employs over 450,000 people, with a significant focus on customer service and technical support.

• Notable Companies:

• JetBlue: The U.S.-based airline handles customer service and reservations through contact centers in Colombia.

• Sabre Corporation: A leading travel technology company, Sabre outsources significant portions of its support operations to Colombia.

• Expedia: The online travel agency outsources customer service and booking support to Colombia to handle both English and Spanish-speaking markets.

• Why It’s a Top Destination: Colombia has rapidly grown as a nearshore outsourcing hub for North America due to its bilingual capabilities (English and Spanish), competitive labor costs, and a highly educated workforce. The country’s business-friendly regulations and strong government support for the BPO sector have propelled it as a key outsourcing destination.

5. Poland: A European Hub for Multilingual Support

• Workforce Size: Poland’s BPO sector employs over 300,000 people, with customer service and IT support being major components.

• Notable Companies:

• Google: The tech giant operates customer support and IT services through its offices in Poland.

• IBM: IBM has significant outsourcing operations in Poland, focusing on customer support and back-office functions.

• Accenture: The consulting and outsourcing company uses Poland for multilingual customer service and financial services outsourcing.

• Why It’s a Top Destination: Poland’s multilingual workforce is one of its strongest assets, with proficiency in English, German, French, and Spanish. As a member of the European Union, it also provides political and economic stability, making it a safe and reliable choice for companies looking to support European customers. Its highly educated workforce and strong tech infrastructure also make Poland a preferred destination for IT services alongside customer service.

6. South Africa: A Fast-Growing Player in the Outsourcing Industry

• Workforce Size: South Africa’s BPO industry employs over 270,000 people, with a growing focus on customer service.

• Notable Companies:

• Amazon: The company’s South African customer service center handles global support, capitalizing on the region’s English fluency and time zone alignment with Europe.

• Vodafone: The telecom company outsources customer support to South Africa for its European and African markets.

• British Airways: The airline handles a large portion of its customer service and booking inquiries through centers in South Africa.

• Why It’s a Top Destination: South Africa’s English proficiency, cultural affinity with Western markets, and similar time zones to Europe make it an attractive outsourcing hub. The country has also received significant government support for the BPO sector, including tax incentives, which has spurred growth in the industry.

Each of these countries offers unique advantages, from language proficiency to cost-effectiveness and time zone alignment. Whether you’re looking for a nearshore option like Mexico or Colombia for U.S. customer service, or a more scalable option like India or the Philippines, choosing the right destination is crucial to ensuring the success of your outsourcing strategy.

Not only does the location impact labor costs and availability of talent, but it also affects service quality, customer experience, and the speed of scaling your operations. In 2024, businesses are no longer restricted by geography—customer service operations can be global, flexible, and scalable, all while maintaining high standards of compliance and security.

To ensure this is the most complete guide, let’s expand on some of the emerging trends shaping the future of customer service outsourcing.

1. AI, Automation, and Human Augmentation

AI and automation are no longer futuristic—they’re already shaping how companies deliver customer support. However, AI isn’t replacing human agents; it’s augmenting them.

For example:

• AI-powered chatbots can handle simple inquiries like checking order statuses, reducing the load on human agents.

• Machine learning tools can analyze past interactions to predict customer needs, allowing agents to offer more personalized service.

However, the human touch remains crucial for complex issues or emotionally charged interactions. The key is balancing AI-driven efficiency with empathetic human agents who can connect with customers on a deeper level.

2. Personalization at Scale

Customers today expect more than just generic support. They want interactions tailored to their preferences and past behavior. Using predictive analytics, companies can now offer highly personalized customer experiences, even at scale. This involves data-driven insights that allow agents to anticipate customer needs, recommend products, or offer faster solutions.

3. Outsourcing for Customer Retention

Outsourcing customer service isn’t just about answering questions—it’s about building loyalty. The right outsourcing partner can help you retain customers by providing exceptional service that keeps them coming back. This involves training outsourced agents not just to resolve issues but to add value in every interaction, creating opportunities to upsell or cross-sell.

Finally, to make this the most actionable guide, let’s walk through a detailed step-by-step process for successfully outsourcing your customer service.

Step 1: Define Your Goals

Before engaging an outsourcing partner, clarify your business objectives. What are you hoping to achieve through outsourcing? This could include:

• Reducing response times

• Scaling support during peak seasons

• Enhancing customer satisfaction

• Reducing operational costs

Step 2: Select the Right Partner

Conduct thorough research on potential partners. Evaluate their experience, certifications, client testimonials, and technology capabilities. Make sure they offer the channels (e.g., phone, live chat, social media) that your customers prefer.

Step 3: Onboarding and Training

A smooth onboarding process is crucial to success. Work closely with your outsourcing partner to transfer knowledge about your brand, products, and customer service expectations. Develop training materials that emphasize brand voice, values, and processes.

Step 4: Set Clear KPIs

Establish clear KPIs, such as response times, resolution rates, and customer satisfaction scores. Use these metrics to measure performance and ensure that your outsourcing partner is meeting your goals.

Step 5: Monitor and Optimize

Outsourcing is not a “set it and forget it” solution. Continuously monitor performance, provide feedback, and make adjustments as needed. Regular performance reviews help ensure that your outsourcing strategy evolves with your business.

When it comes to outsourcing customer service, many business owners and CEOs are faced with several models: Business Process Outsourcing (BPO), freelancers, or establishing your own in-house team in another country. While each model has its merits, there’s one model that has gained significant traction recently, especially for businesses looking for a more seamless and compliant way to scale internationally: Employer of Record (EOR) services.

For companies like KMC Teams that offer EOR services, this model is becoming the go-to option for outsourcing customer service because of its flexibility, ease of setup, and ability to ensure legal compliance in foreign markets. Here’s why EOR is not only a strong contender but also a strategic advantage in outsourcing customer service operations.

What is an Employer of Record (EOR)?

An Employer of Record (EOR) is a third-party organization that legally employs workers on behalf of your company. When you engage an EOR, they take over the legal responsibilities of hiring, onboarding, payroll, taxes, and compliance in the target country. The key point to understand is that the workers are officially employed by the EOR, but they work as part of your team.

For example, let’s say your company is based in the U.S. and you want to outsource customer service to a team in the Philippines. Setting up a legal entity, handling local employment laws, and managing taxes could be daunting. An EOR takes care of all these headaches while allowing you to directly manage the outsourced team as if they were your own employees.

Before diving into the benefits of EOR for customer service outsourcing, it’s important to highlight how EOR differs from traditional outsourcing models such as BPO or freelancer models:

Full Control vs. Shared Control

• With EOR: You maintain direct control over the customer service team. They are managed and trained by your company, and you set their daily tasks, KPIs, and workflows. The EOR simply handles all the legal and administrative tasks.

• With BPO or Freelancers: The control is often shared. In a BPO arrangement, the outsourcing provider manages the customer service agents and processes. Freelancers operate independently, making it difficult to manage them as an integrated part of your team.

Compliance and Risk Management

• With EOR: The EOR takes on all legal responsibilities in the country where your outsourced team is located. This includes ensuring that labor laws are followed, payroll taxes are paid, and benefits are provided as per local regulations. You don’t have to worry about compliance risks, which are particularly complex in international markets.

• With BPO or Freelancers: In a BPO setup, the outsourcing provider might handle compliance, but you have limited visibility into how they are managing your team. Freelancers usually operate as independent contractors, leaving you responsible for ensuring legal compliance with local labor laws—a tricky process for international markets.

Employee Experience and Company Culture

• With EOR: The outsourced customer service team becomes an extension of your in-house workforce. You can integrate them into your company culture, ensuring that they operate in line with your brand’s values and tone of voice. This results in better employee engagement and a more cohesive team, even if they are located overseas.

• With BPO or Freelancers: BPO agents often work for multiple clients, which can dilute their loyalty to your brand. In contrast, freelancers operate independently, meaning it can be challenging to maintain a consistent brand voice and culture.

Ease of Expansion

• With EOR: If you need to scale quickly—whether to handle customer service surges during high seasons or enter new markets—the EOR model makes this much simpler. The EOR already has legal entities in place in the target countries, so you can add employees with minimal friction.

• With BPO or Freelancers: Scaling with BPO providers often involves negotiating new contracts and terms, while scaling with freelancers means finding additional independent workers—both of which take time and effort.

Now that we’ve established how EOR differs from other outsourcing models, let’s break down why EOR is particularly suited for outsourcing customer service operations. Here’s why companies like KMC Teams, which offer EOR services, provide an unbeatable solution:

1. Global Reach with Local Compliance

One of the biggest hurdles for businesses expanding customer service internationally is managing compliance in foreign markets. Each country has its own complex set of employment laws, tax structures, and regulatory requirements. If your company doesn’t comply with local regulations, it risks fines, legal disputes, and damage to its reputation.

An EOR, however, already has the infrastructure and legal expertise in place to ensure that your customer service team is fully compliant. Whether you’re outsourcing to the Philippines, India, Latin America, or Eastern Europe, the EOR ensures that taxes, social security, health benefits, and termination policies adhere to local regulations. This means your focus stays on your customer experience rather than administrative headaches.

2. Faster Setup and Time-to-Market

Setting up a foreign legal entity to employ customer service agents can take months, if not years. You’ll need to navigate the complexities of local employment laws, register your company, and set up payroll and tax systems—all of which take valuable time away from your core business operations.

EOR services allow you to bypass this entirely. With the EOR already functioning as the local employer, you can hire customer service representatives in weeks rather than months, allowing you to scale up quickly and enter new markets faster. This agility is particularly important for businesses looking to expand customer support capabilities during high-growth periods or seasonal surges.

3. Cost-Effective Without Sacrificing Quality

While cost-saving is always a factor in outsourcing, companies are increasingly looking for ways to reduce costs without sacrificing the quality of customer service. The EOR model enables this balance.

EOR services often provide access to talent pools in lower-cost countries, such as the Philippines or India, where labor costs are significantly lower than in Western markets. At the same time, EOR providers like KMC Teams ensure that the customer service team is trained and integrated into your company’s processes, delivering high-quality support that meets your brand standards.

4. Seamless Integration of Remote Teams

One of the key challenges with traditional outsourcing is the disconnect between the outsourced team and your in-house team. EOR solves this by allowing you to fully integrate remote customer service agents into your daily operations. They work within your systems, follow your workflows, and are aligned with your company goals. In essence, they become a part of your team, despite being geographically dispersed.

This seamless integration is particularly beneficial for customer service, where consistency, tone of voice, and problem-solving processes are key to delivering a great customer experience.

5. Greater Control Over Customer Service Operations

Unlike BPO, where the outsourcing provider may set many of the rules and processes, EOR gives you direct control over how customer service is managed. You can train your team, monitor their performance, and make adjustments as necessary without the constraints imposed by third-party processes. This makes it easier to ensure that your customer service aligns with your overall business strategy.

6. Scalability and Flexibility

Whether you're expanding into new markets or experiencing seasonal peaks in customer inquiries, EOR offers flexibility that few other models can match. With EOR, you can quickly scale up or down based on demand. If you need to increase your team size to handle a product launch or a holiday season surge, an EOR partner can make that happen without the burden of recruiting, hiring, or setting up contracts in each location.

The ability to adapt quickly without being locked into long-term contracts or hiring full-time employees makes EOR a highly scalable solution, perfect for companies that experience fluctuating customer service needs.

7. Streamlined Payroll and HR Management

One of the biggest time sinks for businesses is managing payroll, taxes, and HR issues—especially when dealing with international employees. EOR handles all of these administrative duties. Payroll, tax filings, benefits administration, and compliance are managed by the EOR, ensuring that your focus remains on delivering exceptional customer service, not on backend paperwork.

In an increasingly globalized world, outsourcing customer service is a strategic necessity for companies looking to scale efficiently and provide 24/7 support. EOR stands out as the best model for outsourcing customer service because it allows you to maintain direct control over your team while eliminating the complexities of compliance, payroll, and legal risks in international markets.

With KMC Teams' EOR services, you get a fully compliant, cost-effective, and scalable solution that ensures your customer service operations are world-class—without the burden of setting up entities or managing the day-to-day administrative aspects of employment in a foreign country.

If you're looking to outsource your customer service, consider the EOR model as the most flexible, compliant, and efficient option available today.

In today’s fast-paced global market, simply keeping up is no longer enough—you need to be ahead of the curve. As we've seen, Employer of Record (EOR) services provide an efficient, scalable, and compliant way to manage your customer service operations. But it’s not just about solving today’s challenges. EOR is about creating a sustainable, flexible, and growth-oriented model that sets your business up for success in the long term.

In 2024, customer service outsourcing isn’t just a tactical move to cut costs—it’s a transformational strategy. By leveraging a solution like EOR, you can focus on delivering top-tier customer experiences, rapidly scaling your operations to meet demand, and driving sustained growth in global markets.

The world is full of talented professionals ready to help you deliver exceptional service, and EOR makes it easier than ever to access and manage that talent effectively.

The only question that remains is: Are you ready to take advantage?

References:

Deloitte Global Outsourcing Survey 2023

Statista - BPO Industry in the Philippines

Zendesk 2023 Customer Experience Trends Report

ProColombia - Outsourcing in Colombia

BPESA - South African BPO Industry

Invest India - IT & BPO Industry in India

ABSL Poland - Business Services Sector in Poland

PwC Global Digital Trust Insights 2023

Salesforce - State of the Connected Customer 2023