KMC Customer Experience Summit 2025
March 28, 2025 | 8:00 AM - 5:00 PM
KMC Picadilly, BGC Taguig
Defy Limits. Elevate Experiences.
Join us at KMC Customer Experience Summit 2025, where customer experience leaders, industry professionals, and aspiring experts come together to explore the future of CX, discover cutting-edge innovations, and learn more on the CX Career Pathway.
Why Attend?
- Gain insights from top CX leaders and experts
- Participate in interactive challenges and hands-on workshops
- Explore career opportunities in the customer experience industry
- Network with like-minded professionals and industry leaders
- Celebrate with an exclusive Foam Party at KMC Picadilly, BGC
Limited Slots Available!
Event Highlights
Learning & Leadership Sessions
- Master the Customer Journey, Emerging Trends, and the 5-Star CX Mindset
The Ultimate CX Challenge
- Put your skills to the test in a real-world crisis management game and an elevator pitch showdown
Career & Skills Development
- Get career assessments from hiring experts
- Discover career pathways in CX
Awards & Recognition + Exclusive After Party!
Event Schedule
Kickoff & Opening
- 8:00 AM – Registration & Booth Activities
- 9:00 AM – Summit Kickoff & KMC Video
- 9:15 AM – Summit Overview: The Game Plan
Learning & Leadership Sessions
- 9:30 AM – Level 1: Mastering the Customer Journey
- 10:15 AM – Level 2: Emerging Trends in Customer Engagement
- 10:45 AM – Level 3: The 5-Star Mindset: From Customer Service to Customer Success
- 11:30 AM – CX Leaders Panel:Surviving & Thriving in the Experience Economy
- 12:00 PM – Lunch & Booth Activities
Career & Skills Development
- 1:00 PM – Career Assessments with Talent Acquisition Team
- 1:45 PM – Career Pathways in CX: Your Next Move
The Ultimate CX Challenge
- 2:00 PM – The CX Survival Challenge: Crisis Management Game
- 3:30 PM – 3-Minute Elevator Pitch Presentations
- 4:30 PM – Awarding & Recognition
- 5:00 PM – After Party: Foam Party at KMC Picadilly, BGC Taguig
Featured Speakers & Sponsors (Coming Soon!)
Stay tuned for our lineup of industry leaders and game-changers in CX!
