March 28, 2025 | 8:00 AM - 5:00 PM
KMC Picadilly, BGC Taguig
Defy Limits. Elevate Experiences.
Join us at KMC Customer Experience Summit 2025, where customer experience leaders, industry professionals, and aspiring experts come together to explore the future of CX, discover cutting-edge innovations, and learn more on the CX Career Pathway.
WHY ATTEND?
- Gain insights from top CX Professionals and experts
- Participate in interactive challenges and hands-on workshops
- Explore career opportunities in the customer experience industry
- Network with like-minded professionals and industry leaders
- Celebrate with an exclusive Foam Party at KMC Picadilly, BGC
Event Highlights
Learning & Leadership Sessions
Master the Customer Journey, Emerging Trends, and the 5-Star CX Mindset.
The Ultimate CX Challenge
Put your skills to the test in a real-world crisis management game and an elevator pitch showdown.
Career & Skills Development
Get career assessments from hiring experts and discover career pathways in CX.
Exclusive After Party!
Keep the energy going at the official After Party—where pulsing beats, neon lights, and a sea of foam set the stage for unforgettable connections.
Event Schedule
Kickoff & Opening
- 8:00 AM – Registration & Booth Activities
- 9:00 AM – Opening Remarks
Learning & Leadership Sessions
- 9:10am The Fundamentals of Customer Experience
- 9:45am Emerging Trends in Customer Engagement
- 10:30am Short Break
- 10:45am The 5 Star-Mindset: From Customer Service to Customer Success
- 11:30am Session 1 Q&A
- 12:00pm Lunch and Booth Activities
Career & Skills Development
- 1:00pm Ice Breaker
- 1:30pm Banking on Experience: Turning Transactions into Exceptional Relationships
- 2:00 pm Leadership and Culture in CX Transformation
- 2:45pm Session 2 Q&A
- 3:00pm Afternoon Break
- 3:10pm The Psychology of Customer Experience: Understanding What Truly Drives Loyalty
- 3:50pm The Customer Experience Challenge
- 4:45pm Closing Remarks
- 5:00pm Foam Party
Who Will Attend?
KMC CX Summit 2025 will bring together:
- Customer Service & Support Leaders
- Consultants & Analysts
- Customer Experience Professionals
- Customer Loyalty Heads
- Frontline Customer-Facing Teams
- Product Managers
Event Speakers
