SPACES

CAREERS

KMC Logo
Image

March 28, 2025 | 8:00 AM - 5:00 PM
KMC Picadilly, BGC Taguig

Defy Limits. Elevate Experiences.

Join us at KMC Customer Experience Summit 2025, where customer experience leaders, industry professionals, and aspiring experts come together to explore the future of CX, discover cutting-edge innovations, and learn more on the CX Career Pathway.

Four professionals in a workspace engage in discussions and tasks, highlighting the dynamic Customer Experience Summit.
Image

WHY ATTEND?

  • Gain insights from top CX Professionals and experts
  • Participate in interactive challenges and hands-on workshops
  • Explore career opportunities in the customer experience industry
  • Network with like-minded professionals and industry leaders
  • Celebrate with an exclusive Foam Party at KMC Picadilly, BGC

Event Highlights

Six attendees in a modern office engaging with a speaker. A session on leadership, mastering the customer's journey.

Learning & Leadership Sessions

Master the Customer Journey, Emerging Trends, and the 5-Star CX Mindset.

A man and woman discuss CX strategies in a stylish lounge with a red accent wall and lush decorations.

The Ultimate CX Challenge

Put your skills to the test in a real-world crisis management game and an elevator pitch showdown.

Four professionals engage in a lively discussion of customer experience in a modern meeting room with city views.

Career & Skills Development

Get career assessments from hiring experts and discover career pathways in CX.

Neon Dreams

Exclusive After Party!

Keep the energy going at the official After Party—where pulsing beats, neon lights, and a sea of foam set the stage for unforgettable connections.

Event Schedule

Kickoff & Opening

  • 8:00 AM – Registration & Booth Activities
  • 9:00 AM – Summit Kickoff
  • 9:15 AM – Summit Overview: The Game Plan

Learning & Leadership Sessions

  • 9:30 AM – Level 1: Building a Hollistic CX Strategy
  • 10:15 AM – Level 2: Emerging Trends in Customer Engagement
  • 10:45 AM – Level 3: The 5-Star Mindset: From Customer Service to Customer Success
  • 11:30 AM – CX Leaders Panel:Surviving & Thriving in the Experience Economy
  • 12:00 PM – Lunch & Booth Activities

Career & Skills Development

  • 1:00 PM – Career Assessments with Talent Acquisition Team
  • 1:45 PM – Career Pathways in CX: Your Next Move

The Ultimate CX Challenge

  • 2:00 PM – The CX Survival Challenge: Crisis Management Game
  • 3:30 PM – 3-Minute Elevator Pitch Presentations
  • 4:30 PM - Awarding & Recognition
  • 5:00 PM - After Party: Foam Party

Who Will Attend?

KMC CX Summit 2025 will bring together:

  • Customer Service & Support Leaders
  • Consultants & Analysts
  • Customer Experience Professionals
  • Customer Loyalty Heads
  • Frontline Customer-Facing Teams
  • Product Managers
two column image

Event Speakers

Card Image
Card Image
Card Image
image

Limited Slots